Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Certification
Languages
Timeline
Generic
THERESA VILLAGOMEZ

THERESA VILLAGOMEZ

Anderson,IN

Summary

Seeking new employment opportunities to leverage and implement my knowledge, skills, and abilities. Delivering high quality performances and professionalism into daily operational tasks and activities. Looking for a professional positions to grow my knowledge, skills, and experiences.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Area Supervisor

Rescare Community Living
06.2025 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Planned sequence of operations and established schedule.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Kept accurate records for house accounts and clients' personal spending accounts.
  • Compiled, organized, and reported on community behavioral data.
  • Maintained adequate staffing ratios by preparing monthly staff schedule based on approved ISL or group home staffing patterns and managed overtime within limits.
  • Delivered at-home direct support to clients with developmental disabilities.
  • Worked as fill-in direct care staff in homes.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.

Office Coordinator

Rescare Community Living
09.2024 - 06.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Reconciled account files and produced monthly reports.
  • Efficiently supervised filing, sorting, and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking, and shipment receiving.
  • Kept a high average of performance evaluations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking, and data communications.

DSP Program Supervisor

Rescare community living
04.2022 - 09.2024
  • Provides direct care to those with intellectual and developmental disabilities.
  • Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, ambulation, medical monitoring, and health care-related tasks.
  • Ensures client safety and maintains a safe environment.
  • Reminds and assists clients with self-administration of medications (with proper training).
  • Encourages self-help activities.
  • Reports changes in client’s condition or family situation to administrators and supervisors.
  • Document services provided.
  • Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
  • Plans meals, shopping for groceries, preparing and serving food/meals, feeding, and clean-up.
  • Accompanies clients to scheduled appointments and transports clients or runs errands for clients.
  • Assists with toileting, including bedpans, urinals, and commode chairs as necessary.
  • Other duties as assigned.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.

Dietary Aid

UIC Hospital
01.2022 - 12.2022
  • Assists cooks with meal preparation, as directed.
  • Washes hands before handling food to be served, before touching clean dishes and utensils, and after touching anything that may be soiled.
  • Carries out certain duties routinely without direction, such as wrapping silverware and filling condiment containers in the dining room.
  • Helps prepare, portion, wrap, cover, and refrigerate food for assigned meal(s); for example, bags bread, dips jelly/fruit/desserts, makes toast, pours juice and milk, and makes coffee/tea, etc.
  • Sets up trays and serving carts according to established procedures, delivers to unit(s), and notifies Nursing.
  • Helps clear trays from the dining room, returns the tray cart(s), and scrapes waste into the trash cans.
  • Uses food preparation equipment properly, cleans and stores appropriately, and reports repairs needed.
  • Helps keep kitchen floor dry, wiping or mopping up spills immediately.
  • Helps stock supply shelves in storage area and may help check in deliveries.
  • Attends mandatory in-service education meetings and applies information to job tasks.
  • Report any evidence of pests or rodents in kitchen area to Dietary Manager.
  • Maintains exemplary customer service principles for efficient food preparation and delivery.
  • Assures personal compliance to all state and federal regulations, including bloodborne pathogens, infection control, use of hazardous materials, and fire safety.
  • Assures personal compliance with patients’ rights.
  • Complies with schedule as established by Dietary Manager.
  • Other duties as may be assigned.
  • Served meals to residents under established schedules and dietary procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Deliver Driver

DoorDash
01.2020 - 01.2022
  • Driving company vehicle to deliver food or other items to customers in a specific location.
  • Communicating with dispatchers regarding delivery details such as drop-off points, addresses, phone numbers, and names of customers.
  • Gathering payment from customers for their orders.
  • Maintaining cleanliness of the vehicle and checking fluid levels during each shift.
  • Following all traffic laws to ensure safety while driving.
  • Keeping records of deliveries made each day, including mileage and time spent in transit.
  • Delivering food by walking to customers’ homes or businesses, carrying bags of food, and ringing doorbells to announce their arrival.
  • Talking with customers to answer questions, accept orders, and arrange deliveries.
  • Delivering items such as flowers or dry cleaning, often using a company van fitted with shelving units.

Cashier

Babies R
01.2016 - 01.2017
  • Promptly greeted and assisted customers, provided professional customer service, ensured their needs are met, and responded to inquiries with accurate information.
  • Maintained cleanliness within the store to assure easy access to products for customers.
  • Resolved complaints utilizing problem solving, decision making, and critical thinking techniques.
  • Conducted inventory control procedures to manage inventory supplies and replenish as needed.

Manager

Zacaguisos
01.2015 - 01.2016
  • Fulfilled server position by providing professional customer service during customer interactions, presenting the menu, taking accurate orders, and serving tables in an efficient manner.
  • Conducted inventory control procedures of the cash registers to document available currency.
  • Oversaw the restaurant’s Facebook page that included content development, attracting prospective customers, and promoting sales and products.
  • Managed employees by monitoring their performances, assuring all employees met company expectations, and providing feedback for improvements.

Labor Associate

Postal Enterprise
01.2014 - 01.2015
  • Responsible for packaging bathroom products and working VAK machines in an efficient manner.

Education

No Degree - Business Management

Rasmussen University
Bloomington, MN
08-2026

Skills

  • Customer service
  • Inventory
  • Order processing
  • Data entry
  • Performance management
  • Team Member
  • Fast Food
  • Food Prep
  • Food Service
  • Computer proficiency
  • Leadership experience
  • Communication experience
  • People skills
  • Problem-solving abilities
  • Team management

ADDITIONAL INFORMATION

  • PROFESSIONAL SKILLS:
  • Professionalism, Excellent Communication, Adaptability, Customer Service, Team Collaborative, Inventory Control, Organizational, Data Entry, Customer Relations, Team Management, Leadership, Performance Management, Social Media Management, Content Development, Order Processing

Certification

  • First Aid/CPR Certified

Languages

Spanish
Limited Working

Timeline

Area Supervisor

Rescare Community Living
06.2025 - Current

Office Coordinator

Rescare Community Living
09.2024 - 06.2025

DSP Program Supervisor

Rescare community living
04.2022 - 09.2024

Dietary Aid

UIC Hospital
01.2022 - 12.2022

Deliver Driver

DoorDash
01.2020 - 01.2022

Cashier

Babies R
01.2016 - 01.2017

Manager

Zacaguisos
01.2015 - 01.2016

Labor Associate

Postal Enterprise
01.2014 - 01.2015

No Degree - Business Management

Rasmussen University

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