Theresa Walter
Union Grove,WI
Summary
Seasoned Owner/Operator with 28 years of expertise in management. Highly knowledgeable about Beauty industry, competitors and clientele. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Terri's Touch
Union Grove, WI
10.1995 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Applied makeup for special occasions such as weddings or proms.
- Educated clients on proper skin care techniques and products.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Collaborated with other professionals in the beauty industry.
- Engaged with customers by providing friendly conversation during services.
- Promoted additional services or products available in the salon.
- Upsold various treatments or packages when appropriate.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Kept notes listing preferences and services provided to clients for quick reference.
- Met with customers to discuss style preferences and special requirements before treatment.
- Maintained relationships with Multiple long-term clients while handling Numerous walk-in appointments daily.
- Scheduled client appointments.
- Responded to customer inquiries by phone, email and in person.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
- Shaved, trimmed and shaped beards and mustaches.
Bar Manager
R&R Club
Union Grove, WI
04.2021 - 05.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Restocked beer and liquor regularly and after special events.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Planned and coordinated special events to boost customer numbers and profits.
- Developed and implemented bartender training programs, policies and procedures.
- Created signature beverages to increase revenue and patron loyalty.
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Customer Relations Assistant
Coleman Tool & Manufacturing
Union Grove, WI
03.2020 - 04.2021
- Greeted customers and provided assistance with inquiries.
- Answered customer calls, emails and responded to inquiries in a timely manner.
- Resolved customer complaints promptly and professionally.
- Monitored customer feedback to identify potential issues and areas for improvement.
- Developed relationships with customers to ensure satisfaction with company products and services.
- Assessed customer needs by listening actively to their requests for assistance.
- Collaborated with other departments to resolve customer issues quickly and effectively.
- Handled escalated customer service issues in a calm, professional manner.
- Followed up regularly with customers regarding their satisfaction with the product and service.
- Generated reports on customer feedback trends for management review.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Applied Science - Massage Therapy
Blue Sky School of Professional Massage - Madison
Madison, WI1993
Associate Degree in Cosmetology - Cosmetology Education
IBA
Madison1989
Some College (No Degree) - Nursing
Gateway Technical College
Kenosha, WISkills
- Mechanical Recoveries
- Budget Development
- Operational Reporting
- Operations Management
- Documentation and Reporting
- Hiring
Affiliations
- Horseback Riding
- Gardening
- Kayaking
- Paddle Boarding
- Boating
- Rafting
- Camping
- Hiking
- ATVing
- Volunteering
References
References available upon request.
Timeline
Bar Manager
R&R Club
04.2021 - 05.2023
Customer Relations Assistant
Coleman Tool & Manufacturing
03.2020 - 04.2021
Owner/Operator
Terri's Touch
10.1995 - Current
Associate of Applied Science - Massage Therapy
Blue Sky School of Professional Massage - Madison
Associate Degree in Cosmetology - Cosmetology Education
IBA
Some College (No Degree) - Nursing
Gateway Technical College
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