Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Theresa Wheaton

Carson,CA

Summary


Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.


Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

4
years of professional experience
1
Certification

Work History

Grandmother

Caregiver
01.2024 - Current

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Starbucks Coffee Company

Barista
10.2021 - 08.2023

Job overview

  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.

Jack in the Box

Shift Leader
06.2021 - 11.2021

Job overview

  • Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for.
  • Create a weekly or bi-weekly schedule for employees, bearing in mind holidays and times of high volume for the business.
  • Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed.
  • Establish task for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Ralphs

Courtesy Clerk
04.2020 - 01.2021

Job overview

  • Swept and mopped store floors, and kept restrooms, check stands, grocery carts and the parking lot clean and tidy.
  • Bagged customers' purchases swiftly and efficiently.
  • Assisted customers and cashiers to verify prices.
  • Provided customers with a carry-out service if required.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.

Education

Walden University
Minneapolis, MN

Bachelor of Science from Psychology

Skills

  • Customer Service
  • Excellent Written and Verbal Communication Skills
  • Strong Medical Terminology
  • Strong Analytical and Account Research Skills
  • Excellent Active Listening Skills
  • Ability to Demonstrate Patience, Empathy and Compassion
  • Critical Thinking
  • Strong Time Management and Prioritization Skills
  • Excellent Attention to Detail
  • Conflict Resolution
  • Strong Interpersonal Skills
  • Ability to Work Well Under Pressure
  • Strong Problem Solving and Soft Skills

Certification

  • Addiction Counseling Certificate

Timeline

Caregiver

Grandmother
01.2024 - Current

Barista

Starbucks Coffee Company
10.2021 - 08.2023

Shift Leader

Jack in the Box
06.2021 - 11.2021

Courtesy Clerk

Ralphs
04.2020 - 01.2021

Walden University

Bachelor of Science from Psychology

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Theresa Wheaton