Theresa Wiah
Fort Lauderdale,FL
Summary
. Motivated and reliable professional with strong communication, problem-solving, and multitasking skills. Experienced in working in fast-paced environments, providing excellent customer service, and maintaining a
positive attitude. A dependable team player with a strong work ethic and a willingness to learn and grow.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
01.2024 - 09.2025
- Monitored facility access to ensure security protocols were followed.
- Conducted routine patrols to identify and report safety hazards.
- Responded promptly to alarms, disturbances, and emergencies.
- Documented incidents and prepared detailed reports for review.
Customer Service Representative
Iqor
02.2023 - 11.2023
- Assisted customers with inquiries and resolved issues through effective communication.
- Processed customer orders and returns efficiently, ensuring accurate documentation.
- Maintained knowledge of product offerings to provide informed recommendations to customers.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Package Handler
UPS
06.2021 - 05.2022
- Operated package sorting machinery to efficiently process shipments.
- Assisted in loading and unloading trucks to ensure timely deliveries.
- Followed safety protocols to maintain a secure work environment.
- Prepared packages for shipment by securely wrapping and labeling items.
Education
High School Diploma -
West Park High
Hollywood, FL06.2017
Skills
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Team work
Timeline
Unarmed Security Officer
Allied Universal Security Services
01.2024 - 09.2025
Customer Service Representative
Iqor
02.2023 - 11.2023
Package Handler
UPS
06.2021 - 05.2022
High School Diploma -
West Park High