Theresa Wisniewski

• Plans, organizes, and coordinates the development of human resources policies, procedures, and programs, ensuring alignment with organizational objectives and compliance with relevant regulations.
• Oversees all benefits-related programs, ensuring competitive offerings and employee satisfaction.
• Manages compensation strategies, counseling, and disciplinary procedures to maintain a positive work environment.
• Provides internal counseling services, ensuring the well-being and mental health support for employees.
• Manages ADA accommodations, ensuring compliance with disability-related regulations.
• Develops, implements, and maintains HR internal controls to safeguard organizational processes and ensure compliance with industry standards.
• Oversees HR systems, including Ceridian/Dayforce (Time and Attendance System), Payroll, Send Word Now, Access Card System, and Security Cameras.
• Coordinates with other divisions to update and maintain the Employee Handbook.
• Coordinates with division heads on the review and approval of performance appraisals.
• Develops and implements comprehensive training and development programs to enhance employee skills.
• Assists the Special Deputy Superintendent, Asst. Special Deputy Superintendent, General Counsel, and Chief of Staff in determining staffing needs and all recruiting efforts.
• Responsible for interviewing, background checks, and onboarding for all new hires.
• Implements and enforces HR policies, ensuring compliance with federal, state, and local regulations.
• Reconciles benefits invoices.
• Processes and reports data to the retirement system (NYSLRS).

Participated in the collective bargaining processes and oversees the implementation of employment contracts.

• Manages all aspects of Human Resource functions for the company, with headcount up to 40
• Handles confidential records with the utmost discretion and integrity
• Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits including COBRA
• Liaison between multiple business divisions to improve communications
• Created and administered HR policies and procedures across organization
• Educate and advise employees on group health plans, voluntary benefits and 401(k) retirement plans
• Develop and facilitate all new-hire orientations
• Act as direct liaison between employees and insurance carriers to resolve problems and clarify benefits
• Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services
• Plan and coordinate company events.

• Provides high-level, confidential administrative support to COO & other members of the executive team
• Handle variety of activities, contributing to smooth business operations; including but not limited to planning and organizing meetings and conferences, scheduling conference calls, reviewing materials and summarizing key variables for COO, follow-up on tasks and assignments across company to ensure deliverables are met
• Worked with the Chief Operating Officer to coordinate and complete special projects as assigned
• Allocated executive tasks and managed complex calendars and administrative functions
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

• Planed, organized, and coordinated the development of human resources policies, procedures, and programs to foster a positive work environment.
• Oversaw all benefits-related programs to ensure competitive offerings and employee satisfaction.
• Provided support in all areas of the Human Resources Division, including administration, benefits, compensation, time and attendance, and labor relations.
• Assists the Special Deputy Superintendent, Asst. Special Deputy Superintendent, General Counsel, and Chief of Staff in determining staffing needs and all recruiting efforts.

Assist in processing enrollment changes and coordinate open enrollment periods for all benefits.

• Communicate changes in employee benefits to employees.
• Prepared monthly reports and invoice back-up for benefit premiums.
• Processed and tracked short-term disability, long-term disability, and workers' compensation claims.
• Assisted in the preparation and revisions of organizational charts.
• Reviewed and adhered to internal controls.
• Prepared letters, memos, and reports as necessary.

• Managed a team of 20 onsite and offshore computer developers responsible for homeowners and auto insurance systems as well as vendor and contract management
• Produced status reports for customers and senior management
• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks
• Kept project teams on-task with proactive control of budgets, schedules and scopes
• Supervised and trained 20 computer operator trainees, both onsite and remotely via internet and intranet, ensuring full staffing with trained and knowledgeable employees
• Examined established systems for invoicing, accounting, reporting and data abilities and provided updates to the COO.

• Supervised team of 8 computer specialists and onsite developers responsible for homeowners and auto insurance systems
• Improved operations by working with team members and customers to find workable solutions
• Consistently provided exceptional service and attention to customers and Brokers
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Assisted Brokers with programming issues, password resets or troubleshooting issues via email or by telephone
• Documented repair processes and helped streamline procedures for future technical support actions
• Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries.

• Assisted in records management, filing, retrieving and categorizing all physical and digital records
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
• Served as central point of contact for all outside vendors needing to gain access to system
• Assisted with administrative tasks, including filing, answering phones and scanning.