Theresa Wood
El Segundo,CA
Summary
Administration Assistant with over 12 years of experience in optimizing administrative functions and improving customer relations through effective issue resolution. Proficient in Microsoft Office suite, contributing to financial stability by negotiating favorable payment terms. Background includes military service, human resources, and sales, demonstrating a commitment to process improvement and operational efficiency.
Overview
13
13
years of professional experience
Work History
Senior Administrator II
Tecolote Research
10.2024 - Current
- Support the Executive Director of SSC/CA LAAFB with daily clerical tasks
- Plan meetings and take detailed minutes
- Answer phone calls, provide information to callers or connect callers to appropriate people
- Schedule appointments and update calendar
- Make travel arrangements and reservations for senior managers
- Compose and type regular correspondence, like invitations and informative material
- Develop and maintain a filing system
- Create spreadsheets and presentations
- Greet and provide general support to visitors
- Develop, implement and improve office policies and procedures
- In-depth understanding of office management and daily operations
- Hands on experience with MS Office
- Working knowledge of office equipment, like printers and fax machines
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
Administrative Assistant/Customer Service Representative
Clark Pest Control
09.2023 - 02.2024
- Managed and directed incoming calls, ensuring effective communication within the organization.
- Enhanced customer relations by resolving service issues promptly and efficiently.
- Leveraged Microsoft Office suite for administrative tasks, demonstrating technical proficiency.
- Contributed to debt recovery by negotiating payment terms, enhancing company's financial health.
- Provided critical support to the sales team, preventing service stoppages and boosting revenue.
- Streamlined customer service processes, enhancing efficiency in scheduling and billing.
- Boosted customer satisfaction by resolving service issues promptly and effectively.
Personnel Specialist/ Human Resources
U.S. Air Force
06.2017 - 04.2023
- Oversaw personnel records management for 700+ Active Duty member and their dependents, ensuring seamless transitions during Permanent Change of Station (PCS).
- Facilitated reenlistments, extensions, retirements and separation processes, demonstrating a keen eye for detail and regulatory compliance.
- Collaborated with finance department to validate members' compensation for Special Duties, ensuring accurate and timely payments.
- Conducted continues training for new members, fostering a collaborative and knowledge-rich environment.
- Implemented innovative strategies for document management, enhancing efficiency and accuracy in personnel records handling.
- Mentored new hires, enhancing team skills and performance.
- Ensured 100% compliance with military HR policies through meticulous record-keeping and audits.
Flight Schedule Coordinator
Upper Limit Aviation
06.2015 - 05.2016
- Managed flight schedules efficiently, ensuring optimal aircraft availability.
- Collaborated closely with instructors to monitor student progress.
- Ensure timely completion of student courses, enhancing overall operational efficiency.
- Resolved scheduling conflicts and maintenance issues proactively, demonstrating attention to detail.
- Boosted student satisfaction by maintaining open communication and providing support.
- Optimized aircraft utilization, leading to improved flight schedule efficiency.
- Implemented proactive solutions for tracking maintenance issues and scheduling resulting in a lower down time.
Site Manager
Arizona School of Real Estate and Business
10.2012 - 04.2015
- Managed admissions and recruitment, driving student enrollment.
- Organized on-site testing, and ensured timely certificate distribution, enhancing student satisfaction.
- Spearheaded ASREB seminars, contributing to knowledge sharing and professional development.
- Preformed administrative duties ensuring smooth day-to-day operations.
- Generated revenue by attracting aspiring students, positively impacting the companies bottom line.
- Managed and trained new hires effectively to ensure accurate processes and procedures.
Education
High School Diploma - General Studies
Casa Grande Union High
Casa Grande, AZ12.2010
Skills
- Office management and administration
- Process improvement
- Recordkeeping and compliance
- Problem solving
- Time management
- Attention to detail
- Verbal and written communication
- Decision making
Timeline
Senior Administrator II
Tecolote Research
10.2024 - Current
Administrative Assistant/Customer Service Representative
Clark Pest Control
09.2023 - 02.2024
Personnel Specialist/ Human Resources
U.S. Air Force
06.2017 - 04.2023
Flight Schedule Coordinator
Upper Limit Aviation
06.2015 - 05.2016
Site Manager
Arizona School of Real Estate and Business
10.2012 - 04.2015
High School Diploma - General Studies
Casa Grande Union High
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