Theresa Yosemite
Montgomery,TX
Summary
Strong sales aptitude to drive company / store revenue objectives as well as increase and maintain customer loyalty Effective recruitment, hiring, and management of local and global teams to drive sales to meet top line revenue, gross margin and product mix targets Concurrent execution of multiple projects, budgets, and resources necessary to meet project objectives and exceed customer expectations Experienced IT professional with over 20 years of experience covering various industries including government, healthcare, distribution, and oil and gas Proven written and oral communication skills in sales, marketing, and training
Overview
37
37
years of professional experience
Work History
Assistant Manager
Brighton Collectibles
The Woodlands, TX
09.2021 - Current
- Ldad team in achieving sales targets through cultivating and maintaining strong customer relationships
- Recruit, train, and develop staff to support the store's sales and customer satisfaction goals
- Streamlined inventory management processes, reducing discrepancies and improving accuracy
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinate with corporate resources on product availability and market strategy
- Oversee visual presentation of store merchandise
Assistant Manager
Chico's
The Woodlands, TX
08.2020 - Current
- Supervise sales associates to provide top customer service and conduct overall store operations including tender management, visual, inventory management, and payroll
- Assist in hiring, training, and assimilation of new sales associates including reviewing resumes, conducting interviews, and in store training
- Manage customer satisfaction with hands on assistance in styling specific outfits to meet customer needs, resolving all issues, and building long term customer loyalty
- Results oriented sales professional
- Currently assist with store visual changes, customer style shows, inventory, and as needed
Assistant Manager/Acting Store Manager
White House Black Market
Columbia, MD
10.2016 - 04.2017
- Drive overall sales revenue and other key performance indicators including units per transactions (UPT), average dollar sales (ADS), traffic leverage, and conversion
- Supervise store associates to provide top level customer experience and conduct overall store operations including tender management, visual, inventory management, loss prevention, and payroll
- Hire, train, and assimilate new associates
- Build and maintain long term customer relationships
- Manage monthly floor set refreshes
- Manage store inventory including continuous floor restocking, transfers, and processing damages
- Promoted loss prevention policies and practices to ensure minimal internal and external theft
Sales Lead
Ann Taylor
Columbia, MD
11.2015 - 10.2016
- Supervise sales associates to provide top customer service and conduct overall store operations including tender management, visual, inventory management, and payroll
- Assist in hiring, training, and assimilation of new sales associates including reviewing resumes, conducting interviews, and in store training
- Manage customer satisfaction with hands on assistance in styling specific outfits to meet customer needs, resolving all issues, and building long term customer loyalty
Manager, EMC Competitive Group/Competitive Business Consultant
EMC Corporation
Hopkinton, MA
04.2003 - 07.2010
- Maintain an in-depth understanding of competitive storage offerings to assist the field in effectively differentiating EMC. Work with other organizations such as sales/presales, marketing, engineering, public relations, and financial services in this effort.
- Recruit, hire, develop and manage a global team to assist in driving sales in highly competitive situations.
Area Systems Engineer Manager
EMC Corporation
Roseville, CA
01.2000 - 03.2003
- Managed four districts of pre-sales resources for the Northern California and Pacific Northwest accounts. This included managing resources across many territories due to the global account coverage.
- Consistently met or exceeded sales goals along with driving specific product areas including storage software, enterprise networked storage, and professional services.
- Develop on-going relationships with key customers and partners. Developed and maintain on-going communications with Engineering, Product Marketing, and Alliances to assist in product direction, customer strategic relationships, and problem resolution.
- Consistently develop training plans for staff in order to maintain the proper skill sets to support the large array of hardware, software, and services EMC² sells.
Senior Project Manager
Output Technology Systems, a division of DST
El Dorado Hills, CA
11.1998 - 01.2000
- Responsible for managing the development and implementation of OTS' web based billing system for both their B2C and B2B lines of business.
- Earlier responsibilities included managing implementation projects for the data center including Y2K system migrations and upgrades, enterprise storage implementation, and enterprise backup implementation.
Project Lead
Health Net, Incorporated
Rancho Cordova, California
11.1995 - 10.1998
- Responsible for implementing the enrollment portions of the CHAMPUS contracts which involved interfacing with the Department of Defense across multiple geographies.
- Responsible for managing the HR and Payroll IS groups which involved enhancing, upgrading and maintaining PeopleSoft's HRMS system and implementing PeopleSoft's payroll system.
- Earlier responsibilities included managing teams for several medium to large scale development projects to rewrite Foundation’s core systems including provider, medical management, enrollment, and billing systems.
Deputy Conversion Manager
PRWT Services, Inc.
Sacramento, California
11.1993 - 08.1995
- Managed the consulting arm responsible for the planning, analysis, and design for each California counties conversion from their existing child support system to the State of California’s Statewide Child Support System (SACSS).
Programmer/Analyst
Fleming Companies, Inc.
Oklahoma City, Oklahoma
06.1991 - 11.1992
- Developed and maintained Fleming’s accounting, marketing, and procurement systems.
Programmer / Intern
MidCon Services
Houston, TX
01.1989 - 01.1990
- Maintained MidCon’s gas transportation systems.
Education
Object Oriented Project Management - undefined
Advanced Programming Institute, Inc.
12.1999
Leadership 360 -
EMC
12.2009
Bachelor of Business Administration - Information Systems
Texas A&M University
05.1991
Leadership Development Program - undefined
Center for Creative Leadership
12.2002
Enterprise Selling Process - undefined
Siebel
08.2001
Stanford Leadership Program - undefined
Stanford University
11.1999
Skills
- Sales acumen
- Customer service
- Team leadership
- Decision-making
Timeline
Assistant Manager
Brighton Collectibles
09.2021 - Current
Assistant Manager
Chico's
08.2020 - Current
Assistant Manager/Acting Store Manager
White House Black Market
10.2016 - 04.2017
Sales Lead
Ann Taylor
11.2015 - 10.2016
Manager, EMC Competitive Group/Competitive Business Consultant
EMC Corporation
04.2003 - 07.2010
Area Systems Engineer Manager
EMC Corporation
01.2000 - 03.2003
Senior Project Manager
Output Technology Systems, a division of DST
11.1998 - 01.2000
Project Lead
Health Net, Incorporated
11.1995 - 10.1998
Deputy Conversion Manager
PRWT Services, Inc.
11.1993 - 08.1995
Programmer/Analyst
Fleming Companies, Inc.
06.1991 - 11.1992
Programmer / Intern
MidCon Services
01.1989 - 01.1990
Object Oriented Project Management - undefined
Advanced Programming Institute, Inc.
Leadership Development Program - undefined
Center for Creative Leadership
Enterprise Selling Process - undefined
Siebel
Stanford Leadership Program - undefined
Stanford University
Leadership 360 -
EMC
Bachelor of Business Administration - Information Systems
Texas A&M University
Information Technology – Sales, Management, Business Development
Results oriented IT professional with Fortune 500 experience in sales/presales expertise and management, business development, channel relationships, product management, engineering, marketing, and competitive intelligence