Theresa Zino

· Key member of the Americas executive leadership team reporting directly to the Global Head of Human Resources. Responsible for the development and execution of the Human Resources strategy for the Americas region; leading a team of HR professionals (onshore and offshore)

· Recommended and implemented best practices, policies and procedures to continually improve the efficiency of the HR department and services performed

· Designed and launched a comprehensive onboarding program that increased retention in year one by 8%

· Formalized a Standard Operating Procedure (SOP) for investigations, leading to a 12% reduction in resolution time for employee complaints and mitigating legal risks

· Directed large-scale reductions-in-force of up to 100 employees, ensuring full legal compliance and a smooth, respectful transition for impacted staff.

· Ensured Talent Acquisition team brought the right talent into Tag

· Led the annual Talent Review process for employees, collaborating with business leaders to develop and implement robust succession plans

· Revitalized employee policies annually and transitioned a legacy "word" document into a searchable, user-friendly online handbook, improving employee access to information

· Created and delivered specialized training (Anti-Harassment, Performance Conversations, Writing & Conducting Performance reviews, Goal Setting, HR Training for Leaders) resulting in improved manager effectiveness, employee performance and protecting the company from potential liability

· Ensured compliance with statutory training

· Managed the Annual Performance Review process consistently achieving 98% on-time completion and supporting employee development.

· Managed Annual Merit Increase process

• Accountable for HR service delivery and execution across a region of 1,500 employees
• Served as HR business partner and trusted advisor for the regional management team
• Trained new HR team members and served as escalation point among the HR team
• Provided guidance to managers dealing with employee performance issues
• Conducted investigations in response to employee concerns or workplace complaints
• Supported business with reductions in force
• Developed and facilitated employee training
• Appointed to oversee the HR workstream during Williams Lea’s acquisition of Tag
• Managed the Career Architecture initiative, aligning job titles and paygrades to a new career framework system
• Managed Employee Recognition Programs
• Reviewed all recommended increases, ensuring compliance with compensation guidelines
• Managed the HR workstream of the implementation for over 50 (fifty) accounts
• Created job descriptions
• Reported metrics, i.e. diversity, demographics, turnover

• Accountable for HR service delivery across a region of 700+ employees in the eastern region
• Served as HR business partner for the regional management team
• Provided guidance to managers dealing with employee performance issues
• Investigated and resolved complaints related to harassment, discrimination, etc.
• Supported business with reductions in force
• Developed and conducted employee training
• Managed Employee Recognition Programs
• Reviewed all recommended increases, ensuring compliance with compensation guidelines
• Managed the HR workstream of the implementation for new accounts
• Selected to set up HR operations for new business in Mexico, Brazil and Argentina
• Appointed to oversee the HR workstream during Bowne’s acquisition of Document Management Services
• Created job descriptions
• Recipient of Watch Us Shine and Exceptionals awards

• Accountable for HR service delivery and execution across a region of 200+ employees
• Oversaw onboarding and offboarding programs, including I9 compliance and paperwork
• Provided guidance to managers dealing with employee performance issues
• Investigated and resolved complaints related to harassment, discrimination, etc
• Conducted employee training