Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Theresa Allison

Summary

Dynamic and results-driven professional with a strong work ethic and a proven track record at Steve's Garden Market. Recognized for enhancing customer satisfaction through exceptional service and effective cash handling. Skilled in inventory management and client support, fostering positive relationships that drive repeat business and operational efficiency.

Overview

27
27
years of professional experience

Work History

Cashier

Steve's Garden Market N Butchery
03.2014 - 06.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to streamline daily operations during peak hours.
  • Handled cash, credit, and check transactions accurately while adhering to company policies.
  • Monitored inventory levels at registers and reported discrepancies promptly.
  • Learned store policies and procedures quickly to provide accurate information to customers.
  • Engaged in training sessions to improve product knowledge and sales techniques.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Sales Associate

UNC Health Care
10.2011 - 03.2014
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained accurate inventory records using point-of-sale systems.
  • Trained new staff on sales techniques and customer service protocols.
  • Implemented effective merchandising strategies, optimizing product visibility.

Cashier Assistant Manager

Steve's Garden Market
06.1999 - 07.2010
  • Implemented efficient cash handling procedures to enhance transaction accuracy and speed.
  • Led team in delivering exceptional customer service, resulting in increased customer satisfaction.
  • Trained new staff on POS systems and company policies for seamless integration.
  • Developed scheduling strategies to optimize staff coverage during peak hours.
  • Resolved complex customer inquiries, ensuring swift and satisfactory outcomes.
  • Monitored daily sales reports to identify trends and adjust inventory needs accordingly.
  • Spearheaded initiatives to streamline checkout processes, improving overall efficiency.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.

Store Manager

Stoney Creek Citgo
01.1998 - 12.1999
  • Led daily store operations, ensuring optimal product availability and customer satisfaction.
  • Trained and mentored staff in sales techniques and customer service excellence.
  • Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
  • Analyzed sales data to identify trends and developed strategies for revenue growth.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

BBA -

Strayer University
Raleigh, NC
06-2028

High School Diploma -

Southern High School
Graham, NC
06-1981

Skills

  • Customer service excellence
  • Client support
  • Strong work ethic
  • Emotional resilience

Timeline

Cashier

Steve's Garden Market N Butchery
03.2014 - 06.2025

Sales Associate

UNC Health Care
10.2011 - 03.2014

Cashier Assistant Manager

Steve's Garden Market
06.1999 - 07.2010

Store Manager

Stoney Creek Citgo
01.1998 - 12.1999

BBA -

Strayer University

High School Diploma -

Southern High School

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Theresa Allison