Theresa & Chuck Shoemaker/Merritt
KOA Black Hills/Rapid City
Newark,NY
2027
years of professional experience
Dedicated supervisor demonstrating integrity and strong leadership skills within diverse operational environments. Experienced in training staff and enhancing customer satisfaction through effective communication and teamwork.
Work History
Police Officer
- Enforced traffic laws and conducted routine patrols to ensure community safety.
- Responded to emergency calls, providing timely assistance and support to citizens in crisis.
- Prepared detailed reports on incidents, maintaining accurate documentation for legal proceedings.
- Collaborated with community organizations to enhance public safety initiatives and crime prevention strategies.
Theresa-supervisor Chuck Maintenance,seasional.
3 Years 6 Months- Supervised shift operations, assisting customers with reservations, registrations, retail purchases in accordance with company policies
- Assisted in training new staff.
- Assisting in all aspects of the campground operations as needed, ie housekeeping, food preparation and service, grounds care.
- Chuck performed maintenance duties, cleaning sites, mowing, trimming, escorting customers to their sites with any other needs they might require related to their stay.
Volunteer/Seasonal Worker
2 Years 4 Months- Assisted Rangers in preparation and tear down of decorations for seasonal festivals, streamlining setup processes and improving event execution.
- Assisted in maintenance of facilities and grounds, contributing to overall cleanliness and safety standards.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Communicated with coworkers and management to report challenges.
- Currently working on a long term project of clearing and enhancing a 40 year neglected Azelea garden for the park.
Seasonal Worker
5 Months- Assisted in daily operations of campground facilities, ensuring cleanliness and guest satisfaction.
- Collaborated with team members to enhance guest experiences through organized activities and events.
- Prepared Cafe & Ice Cream area food preparation and service.
- Chuck worked as maintenance, clearing golf carts for customers, clearing camp sites, mowing and trimming grounds.
Landscaper (Chuck)/Snow Plow Operator
39 Years 9 Months- Operated and maintained landscaping equipment, ensuring optimal performance and safety standards
- Established strong client relationships through exceptional service and tailored landscaping solutions.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Removed debris and waste from outdoor areas.
- Operated snow plow efficiently to clear roads and driveways during winter storms.
- Communicated with clients to assess snow removal needs and schedule services.
- Developed strategies for timely response to changing weather conditions and client demands.
Residential Manager (Theresa)
35 Years 9 Months- Developed and implemented individualized care plans for residents, enhancing quality of life.
- Oversaw daily operations of residential facilities, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to evaluate resident needs and adjust services accordingly.
- Coordinated staff training programs, fostering a culture of professional development and accountability.
- Managed budget allocations for facility operations, optimizing resource utilization within financial constraints. Completed routine auditing of household and residential funds to ensure accountability.
- Advocated for resident rights and preferences in care decisions, promoting person-centered approaches within the team.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High School Diploma
Skills
Report writing
Conflict de-escalation
Integrity
Community engagement
Timeline
Seasonal Worker
Medina NY KOA
05.2024 - 10.2024Read More
Volunteer/Seasonal Worker
Stephen Foster Cultural Center State Park
11.2023 - 03.2026Read More
Theresa-supervisor Chuck Maintenance,seasional.
KOA Black Hills/Rapid City
04.2023 - 10.2026Read More
Landscaper (Chuck)/Snow Plow Operator
Self Employed
01.1983 - 10.2022Read More
Residential Manager (Theresa)
Fingerlakes DDSO
02.1981 - 11.2016Read More
Police Officer
Medina & Holley Police Departments
Read More
Brazosport High School/Medina High School
High School Diploma
Read More