Theresa Brandenburg
Bottineau,ND
Summary
Experienced individual skilled in management, building relationships, strategic planning, program development, customer service, and training/teaching seeks a position within a value-driven organization.
Experienced with overseeing nursing home operations and ensuring regulatory compliance. Utilizes leadership skills to enhance team performance and patient care standards. Track record of implementing effective operational strategies to improve facility efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Good Samaritan
02.2024 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed resident census data and admissions and discharge information in department-head meetings.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
- Created documents such as employee write-ups and incident reports to develop and implement corrective action plans.
- Guided and mentored 11 employees in 54-bed facility while overseeing daily administrative tasks.
- Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Championed a resident-centered approach to care by actively soliciting feedback from patients'' families regarding their experiences at the nursing home facility.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Ensured seamless transitions between shifts by effectively communicating pertinent information during daily handoff meetings among department heads.
Traveling Certified Nursing Assistant
Medical Staffing Solutions, LLC
02.2018 - 06.2024
- Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained strict adherence to infection control protocols to minimize the spread of illness within healthcare facilities.
- Ensured timely response to call lights and patient requests, consistently maintaining a high level of patient satisfaction during travel assignments.
- Completed thorough documentation of all patient interactions and interventions for accurate record-keeping purposes.
- Implemented individualized care plans based on each patient''s unique needs, ensuring optimal outcomes for both short-term assignments and long-term placements.
- Ensured patient safety by monitoring conditions closely and reporting changes to supervising nurses promptly.
- Improved patient satisfaction by providing compassionate, individualized care and maintaining open communication with patients and their families.
- Supported patients'' emotional well-being by actively listening to concerns and providing compassionate companionship during difficult times.
- Demonstrated flexibility and adaptability by quickly acclimating to new healthcare environments, policies, and procedures during various travel assignments.
- Enhanced patient comfort levels through attentive personal care, including bathing, grooming, dressing, and mobility assistance.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Administrator in Training
Good Samaritan
07.2023 - 02.2024
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Streamlined office procedures with organized filing systems and efficient workflow processes, improving productivity across the organization.
- Assisted in the development of new training programs for better staff performance and skill enhancement.
- Implemented new technology tools to automate routine tasks, allowing staff to focus on higher-value responsibilities.
- Served as a trusted liaison between staff members and senior leadership, fostering an open communication environment and promoting team cohesion.
- Ensured compliance with company policies and regulatory requirements through diligent documentation management practices.
- Maintained a professional work environment by addressing facility issues promptly and coordinating maintenance services as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
Memory Care Director
Bloomington Care Centers/Golden Living
11.2021 - 06.2023
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Fostered an inclusive culture within the facility that valued diversity among both staff members and residents alike.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Conducted tours of facility to prospective residents and families.
- Coordinated community outreach events to raise awareness about Alzheimer''s disease, contributing to a more informed public understanding of dementia-related issues.
Social Services Director
Mitchell Manor
11.2019 - 11.2021
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Implemented data-driven decision-making tools to track progress towards program goals and outcomes.
- Coordinated with mental health professionals to integrate psychological support services into overall care plans.
- Improved client satisfaction by personalizing service plans and incorporating feedback into program improvements.
- Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
- Enhanced team productivity and morale by establishing clear communication channels and providing regular feedback.
- Improved communication between departments through the implementation of cross-functional teams and regular meetings.
Director of Property Management/Office Manager
Choice Realty & Management
08.2016 - 09.2018
- Fostered a positive company culture by promoting open communication, teamwork, and recognition of employee achievements.
- Established strong relationships with community stakeholders, fostering goodwill towards company properties in the area.
- Supervised collections, write-offs and rent changes for property portfolio.
- Collaborated with cross-functional teams for successful project completion of major renovations or construction projects on managed properties.
- Directed on-site staff effectively, promoting a collaborative work environment that improved performance and morale.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Certified Nursing Assistant
Brookdale Senior Living
06.2016 - 11.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Clinician/Counselor
Youth Services Bureau of Monroe County
01.2015 - 04.2016
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Conducted group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
Case Manager
Youth Services Bureau of Monroe County
10.2014 - 01.2015
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Residential Coordinator
Youth Services Bureau of Monroe County
06.2014 - 10.2014
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Maintained important organizational paperwork and resident data.
- Developed a strong sense of community among residents through the organization of events, activities, and support services.
- Delivered referrals and information to residents and families about available services, programs and resources.
Residential Specialist
Youth Services Bureau of Monroe County
07.2013 - 06.2014
- Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s unique needs.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
- Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
Family Case Manager
Indiana Department of Child Services
02.2013 - 06.2013
- Evaluate child welfare concerns by conducting thorough home visits.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Educated families on relevant policies and procedures to enhance understanding of the case management process.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Contributed to continuous improvement efforts within the agency by participating in ongoing training opportunities and providing constructive feedback on existing processes.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Facilitated group workshops on topics such as parenting skills, stress management, and self-care to empower clients in their personal growth.
- Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
Education
Master of Science - Human Services emphasis in Counseling
Capella University
Minneapolis, Minnesota12.2011
Bachelor of Arts - Youth Ministry
Trinity College
New Port Richey, Florida05.2004
Respiratory Care Practitioner - undefined
Erwin Technical Center
Tampa, Florida05.1996
Diploma - undefined
George Washington High School
Indianapolis, Indiana05.1985
Skills
- Organizational leadership
- Operations management
- Quality improvement
- Personnel management
Accomplishments
- Supervised team of 11 staff members.
Certification
- Certified Nursing Assistant—completed 8/2014 and currently renewed to 8/2026
- CPR Adult & Child and AED –date completed 2/11/2022 and good to 2/11/2026
Timeline
Licensed Nursing Home Administrator
Good Samaritan
02.2024 - Current
Administrator in Training
Good Samaritan
07.2023 - 02.2024
Memory Care Director
Bloomington Care Centers/Golden Living
11.2021 - 06.2023
Social Services Director
Mitchell Manor
11.2019 - 11.2021
Traveling Certified Nursing Assistant
Medical Staffing Solutions, LLC
02.2018 - 06.2024
Director of Property Management/Office Manager
Choice Realty & Management
08.2016 - 09.2018
Certified Nursing Assistant
Brookdale Senior Living
06.2016 - 11.2016
Clinician/Counselor
Youth Services Bureau of Monroe County
01.2015 - 04.2016
Case Manager
Youth Services Bureau of Monroe County
10.2014 - 01.2015
Residential Coordinator
Youth Services Bureau of Monroe County
06.2014 - 10.2014
Residential Specialist
Youth Services Bureau of Monroe County
07.2013 - 06.2014
Family Case Manager
Indiana Department of Child Services
02.2013 - 06.2013
Bachelor of Arts - Youth Ministry
Trinity College
Respiratory Care Practitioner - undefined
Erwin Technical Center
Diploma - undefined
George Washington High School
Master of Science - Human Services emphasis in Counseling
Capella University
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