Theresa Painter
Service Department Dispatcher
York,ME
Summary
Reliable employee seeking Dispatcher position. Offering excellent communication and good judgment.
Overview
18
18
years of professional experience
Work History
Service Department Dispatcher
P. Gagnon & Son, Inc.
07.2004 - Current
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Ordered supplies and allocated resources to personnel based on need.
Education
High School Diploma -
06.1985
Skills
- Route Planning and Adjustment
- Dispatcher Monitoring
- Effective Communication
- Client Interactions
- Work Order Preparations
- Service Coordination
- Workflow Processes
- Dispatch Procedures
- Customer Transactions
Accomplishments
I successfully completed the State of Maine Fuel board Journeyman exam and hold a Journeyman Oil Technician license #JY30010085 and I am also licensed as a Propane & Natural Gas Technician in the State of Maine license #PNT5957, where I hold certifications for Appliance connection and service as well as tank setter & pipe technician. I use those skills everyday in my current Service Dispatcher and Service Billing position.
Timeline
Service Department Dispatcher - P. Gagnon & Son, Inc.
07.2004 - Current
Melrose High School - High School Diploma,
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