Theresa Frye

Directly supervises, and manages the business activity of the hotel.

Monitor and review a variety of business reports such as sales reports, inventory reports, budget reports

Meet or exceed Gross Operating Profit (GOP) and flow through goals.

Achieve and maintain Overall Satisfaction Score (OSS) goals.

Achieve satisfactory results on internal audits and Self Assessment.

Maximize individual potential through a positive commitment to training and development.

GM Certificate

Maintain Elite Status

ServSafe Certified

First Aid /CPR Certified

Certified Pool Operator

• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.

• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease, and confidentiality.
• Streamlined weekly cleaning schedule for employees.
• Evaluated employee performance and recommended promotions, transfers, and dismissals.
• Maintained required records of work hours, budgets, and payrolls.
• Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
• Promoted to GM within the same company.

• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
• Prepared annual budgets with controls to prevent overages.