Applicant Tracking, HRIS and ERP expereince
Theresa H. Thalken
Human Resources
Spring,TX
Summary
A results oriented Human Resources Business Partner and leader with strong business, collaboration and communication skills. Able to perform both strategically and tactically to create talent strategies aligning organizational demands and employees’ needs. Excited to return to work after a hiatus providing dedicated care for my family and actively engage in volunteer activities.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Chaucer America Inc
Houston, TX
2011 - 2016
- Only HR employee responsible for design and delivery of all HR programs for a rapidly growing start-up.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Identified and implemented appropriate strategies to increase employee engagement, satisfaction and retention.
- Fostered positive work environment through comprehensive employee engagement and employee relations program.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Designed robust compensation and benefits packages to attract top employees.
- Revised job descriptions, career development model and competencies in partnership with leadership.
- Conducted stay and exit interviews with employees to gauge areas of success and opportunities for improvement.
- Synthesized employee input, selected location, developed agenda, oversaw logistics and facilitated content for annual all employee multi-day retreats, leadership conferences and employee events.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Led health and welfare (benefits) function including: 401(k), medical, dental, disability and life insurance.
- Led benefits and annual enrollment including preparing employee communications, presentations for employee meetings and ensuring employees completed enrollment.
- Negotiated with benefit vendors to improve plans resulting in decreased cost and improved coverage.
- Implemented metrics, KPIs and reporting structure to advise leadership of key results.
- Supported change management process during change of ownership and restructuring,
- Maintained human resources records and regulatory compliance with local, state and federal laws.
People Services Director
DaVita
11.2005 - 09.2010
- People Services Director for a Business Unit consisting of 4,500 employees in a 300 site, 9 state region.
- Designed Group HR structure and established Group HR strategy and roles after GAMBRO acquisition leading a virtual team of 9 Human Resources Managers and Recruiters.
- Coached and advised executives and managers to improve effectiveness and engagement.
- Created and implemented process for talent management, HIPO identification and succession planning resulting in 700% increase in internal candidates filling director roles.
- Created leadership development process for managers and above; designed and delivered training.
- Led retention and teammate satisfaction efforts resulting in improved metrics.
- Created and delivered training program for new managers with an average rating of 4.8/5.
- Successfully resolved escalated employee relations issues and team conflicts.
- Partnered with operational leaders to create divesture and facility closing strategy.
- Supervised Group recruiting function and developed goals and strategies.
- Created teammate recruiting, retention and engagement solutions in “hot spot” markets.
- Implemented union avoidance education and closely monitored teammate morale.
- Designed group communications strategy and content for meetings.
- Managed compensation, salary review, bonus and equity award processes.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
People Services Manager
DaVita
08.2002 - 11.2005
- HR Business Partner responsible for employee relations, performance management and leadership development for a division with 70 sites and 1,500 teammates. Only divisional HRBP role.
- Designed programs to increase employee retention by 11%
- Completed due diligence, conducted employee meetings and led HR integration for multi-site acquisitions.
- Conducted needs assessment and created employee and leadership development strategy and content.
- Designed and presented development and training for skills including retention, selection, coaching, leadership, conflict resolution and performance management.
- Created content and conducted new teammates meetings and benefits orientation sessions.
- Provided coaching to managers and executives regarding their managerial styles, skills and performance.
- Investigated, resolved and responded to employee relations issues at all levels.
- Conducted climate assessments and developed plans to improve morale and retention.
- Partnered with recruiter to design and execute recruiting plan to decrease time to fill.
- Managed performance evaluation, salary review, bonus, equity and other compensation processes.
Education
BBA - Finance
University of Notre Dame
Notre Dame, IN 05.2001 -
Skills
Talent Management
undefinedSoftware
Volunteer Experience
Focusing on individual and organizational development for the non-profit sector.
Organizations:
· Women Experience (Prince of Peace) – Leadership Team and Book Club Program Director
· Loving Stones of Christ – Leadership Team and content creation
· Troop 878 – Training Chair and Committee Member
· Phoenix District (Boy Scouts of America) – Cub Scout Day Camp Lead
· Trinity Lutheran School – Room parent and various volunteer roles
Contributions
· Defined objectives and created course content for multi-module learning and development programs
· Delivered content and made presentations to various audiences
· Facilitated small group sessions using both in person and virtual formats
· Designed curriculum, materials and facilitated training for program leaders and instructors
· Created virtual and print communication materials
· Performed leadership and performance coaching
· Researched and prepared written materials and summaries
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Human Resources Manager
Chaucer America Inc
2011 - 2016
People Services Director
DaVita
11.2005 - 09.2010
People Services Manager
DaVita
08.2002 - 11.2005
BBA - Finance
University of Notre Dame
05.2001 -
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