THERESA I. BETHEL
Morrisville,NC
Summary
Driven and resourceful Executive Administrative Assistant with 17+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Business-savvy with excellent decision-making skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
L.W. Therapeutics & Consulting
Clayton, North Carolina
01.2019 - 07.2022
- Scheduled meetings, prepared agendas, and documented detailed meeting notes
- Contacted various healthcare organizations to address clients' insurance and referral needs
- Gathered and verified timesheets for therapists to be processed by firm supervisor
- Followed HIPAA regulations and met all confidentiality guidelines.
- Documented patient medical information, and case histories to facilitate smooth appointments and payment processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Paralegal
Norris R. Carroll & Company
Freeport, Bahamas
08.1997 - 12.2014
- Answered all incoming calls professionally on multi-line telephone system
- Processed outgoing/incoming department daily mail
- Provided excellent customer service to clients and visitors to ensure exceptional customer relations and maintain organization's core values
- Scanned, photocopied, faxed, and filed documents
- Drafted and typed agreements, wills, invoices, statements, and letters
- Prepared and maintained accounting documents and records
- Billed clients through QuickBooks software
- Met with client and attorney at initial meetings
- Ordered public records, including birth, death, and marriage certificates
- Corresponded with debtors and creditors to retrieve pertinent information
- Assisted with training and mentoring students from various high school programs throughout summer months with day-to-day office procedures
- Scheduled attorneys' calendars concerning court dates and client appointments
- Conserved Attorney's time by reading, researching, and routing correspondence; collecting and analyzing information; starting telecommunications
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Coordinated international and domestic travel arrangements
- Handled extensive typing/revisions
- Filed documents with court ahead of deadlines
- Responsible for preparing and submitting legal documents to be recorded in Bahamas Registry of Records
- Responsible for liaising with banks and other lending institutions regarding forwarding documents to their security department
- Ensured confidentiality and high-level maintenance of legal files, information planning, and documents.
Education
Associate of Applied Science - Network Management
Wake Technical Community College
Raleigh, NC05.2023
Associate of Applied Science - Information Systems Security
Wake Technical Community College
Raleigh, NC05.2019
Skills
- Multi-tasking
- Prioritization
- Research skills
- Organizational skills
- Time Management
- Microsoft Office Suite
- QuickBooks
- Information Confidentiality
- Database Management
- Customer Service & Support
- Meeting Planning
- Decision Making
- Travel Coordination
Certification
- Business Management Essentials Certified (BMEC)TM, Management and Strategy Institute, 01/23/2023
- Project Management Essentials Certified (PMEC)TM, Management and Strategy Institute, 01/12/2023
- Pending Certified in Cybersecurity (ISC)2
Relevant Coursework Skills
- Programming: SQL, Python
- Linux/UNIX Single User
- Data Recovery Techniques
- Troubleshooting
- Routing Basics
- Hardware Configuration
- Software Support
- Digital Forensics
- Client Services
- Microsoft Office Applications
- Systems Security Information Security Capstone Project Snort
- Network Management Capstone Project
- Cisco Packet Tracer Labs
Information Technology Experience
Wake Technical Community College, Raleigh, NC
- Researched and implemented hardware and software solutions
- Used real-life hardware equipment to stimulate and configure real-world networks
- Drafted technical reports and provided recommendations to mitigate vulnerabilities
- Collaborated with diverse teams across functions & cultures to accomplish assignments.
Organizations
- Chapter Member Raleigh Information Systems Security Association (ISSA)
- SANS Institute
- Certified Wireless Network Professional (CWNP)
- International Information System Security Certification Consortium, Inc. (ISC)2
Timeline
Executive Administrative Assistant
L.W. Therapeutics & Consulting
01.2019 - 07.2022
Paralegal
Norris R. Carroll & Company
08.1997 - 12.2014
Associate of Applied Science - Network Management
Wake Technical Community College
Associate of Applied Science - Information Systems Security
Wake Technical Community College
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