THERESA J FARR

• Building rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Take cash and credit card payments via phone, in person, and through email.
• Maintain a high level of product knowledge, providing accurate information to customers.
• Collaborated with team members to rewrite our company training manuel for a more efficient and effective flow.
• As of January 2025** Trainer for new team members. Now Level 3
• Stepped up to assist customer service manager with complaints and issues during times of department short staffing. Level 3

Licensed commercial baker. Baking, decorating, delivering 300-400 cupcakes weekly from October 2012-January 2017. Currently hold a Cottage license for my home bakery.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Taking care of Seniors with Dementia, Alzheimer's, Stroke patients and Cerebral Palsy clients.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions and Medication assistance.
• Improved patient well-being by providing compassionate and attentive personal care services.
• Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.

Work from home position for a health supplement company - taking inbound calls, making outbound call/sales, assisting with orders, product information, payments, refunds and chargebacks.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.

• Provided outstanding customer service to all passengers and crew members during all phases of flight
• Acted quickly to answer customer questions and resolve all issues
• Provided in-flight beverage and snack service
• Ensured all passengers received personalized service and received several "kudos" and "thank you" letters from satisfied customers
• As a Lead & Charter Qualified attendant: coordinated schedules, ordered supplies for specific charter flights, and communicated with FBO regarding TSA requirements and airport information

• Served in a versatile administrator and HR role for one of the largest government maintenance contractors on the Rock Island Arsenal Army Base.
• Increased efficiency and productivity by converting all paper files to electronic files and by implementing new payroll/HR systems (ADP/HRIS) which were also implemented by corporate headquarters to all contract vendors.
• Utilized the ADP payroll system to enter and process payroll and to manage personnel records for 175 employees.
• Created reports for our corporate office.
• Assisted with recruiting and administered employee benefits.
• Monitored CDL licenses to ensure compliance with DOT regulations.

• Provided excellent service to passengers as the sole flight attendant on a 50-seat jet.
• Greeted customers and assisted customers in storing luggage and securing bags.
• Ensured all customers felt comfortable and safe throughout the flight.
• Quickly resolved all issues and complaints.
• Monitored inventory and ordered catering supplies for each flight.
• Provided in-flight beverage and snack service.
• Cleaned the aircraft after each flight.

• Fielded a heavy volume of inbound customer calls daily and acted quickly to answer questions and resolve a variety of issues and complaints.
• Followed up with customers to ensure issue resolution and total customer satisfaction.
• Assisted customers will billing inquires, issues, payments and payment arrangements.
• As shift supervisor: Motivated and mentored a team of six employees.
• Provided backup support for escalated and complex issues.
• Evaluated employee performance and provided one-on-one training.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.