Theresa Kenol
Brooklyn,NY
Summary
Compassionate Bachelor of Nursing student and Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Seeking a position in a company with room for growth and educational opportunities where I can both utilize and expand my analytical skillset while aiding the company in meeting its goals and objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nurse Aide Med-Surg Float Pool
New York Presbyterian Hospital Weill Cornell
Manhattan, NY
08.2023 - Current
- Deliver a high level of care to every patient by exhibiting compassionate care and communication
- Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure on several units (Med-Surg, Cardiac ICU, Cardiac-Thoracic, Transplant, Oncology, and PEDS)
- Answered call lights promptly and responded to patient requests courteously and efficiently.
- Monitored patient's condition and reported any changes to the registered nurse or physician
- Assisted nurses with cleaning G-tube, J-tube, regular catheter insertion, and dressing wounds
- Promoted patient satisfaction by assisting with feeding, bathing, dressing, and overall wellness.
- Assisted nurses in providing medical treatments as directed by physicians.
- Observed and reported unusual symptoms and changes to the charge nurse.
Patient Care Associate
Mount Sinai Hospital
Brooklyn, NY
04.2023 - 08.2023
- Functions as a member of a patient-focused multidisciplinary care team providing a full range of services to patients in an assigned area (Med-Surg, ICU)
- Documented information in patient charts using EPIC software and communicated status updates to the interdisciplinary care team.
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and toileting.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure, and oxygen saturation levels.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Engaged with patients, family, and friends to provide a courteous visit experience.
- Observed changes in the physical condition of a patient and reported any issues immediately to the nurse supervisor.
Customer Service Specialist / Supervisor
TD BANK
Brooklyn, NY
02.2019 - 04.2023
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BSN -
Helene Fuld College of Nursing
true05.2024
Associate -
City Tech College
07.2020
Stoughton High School
06.2013
Skills
- Patient-Focused Care
- Compassionate Care
- Basic Nursing Care
- Basic Life Support
- Medical Terminology Knowledge
- Problem-Solving Abilities
- Issue and Complaint Resolution
- Task Prioritization
- Time Management
- Effective Communication
- Customer Service Excellence
Clinical History
Harlem Hospital - Med-Surg II
(01/2024-Present)
- Assist with medication administration under the supervision of the nurse
- Obtain vital signs and Blood glucose reading
- Assist with G-tube and PEG tube feeding and trach suctioning under the supervision of the nurse
- Assist with wound cleaning under the supervision of the nurse
Concord Nursing Home - Community Health Nursing
(09/2023-12/2023)
- Focused on health promotion, disease prevention, and maintenance of health with the interdisciplinary team.
- Demonstrated commitment to professional development by advocating for patient needs.
- Assist with Physical exams under the supervision of the interdisciplinary team.
- Obtain accurate vital signs such as Blood pressure, Heart rate, and Blood glucose.
Concord Nursing Home - Geriatric
(10/2023-12/2023)
- Administer medication under the supervision of the nurse
- Assist with nursing assessments including focus and comprehensive assessments
- Assist with ADL, Feeding, and overall health and wellbeing
- Obtain and document vital signs
Concord Nursing Home - Psychiatric
(09/2023-10/2023)
- Monitor and support the well-being of adult patients at this psychiatric unit.
- Observe, document, and help manage patients’ behavior to ensure physical safety at all points under the supervision of the Nurse
- Collaborative role working with psychiatrists, case managers, social workers, and nurse assistants
- Prepare and administer patients’ medications per instructions from the psychiatrist under the supervision of the Nurse
Brooklyn Hospital - OB/PEDS
(04/2023-08/2023)
- Provide direct pediatric care to patients under the supervision of the RN
- Measured height and weight of Pediatric and newborn patients.
- Obtain pediatric vitals signs
- Obtain Maternal and newborn Vital signs
- Apply Togo and monitor Fetal heart monitor
- Assist with feeding and changing the newborn.
- Assist doctors and nurses with the delivery of the newborn.
- Conduct health histories, and complete nursing care plans and concept maps.
- Administer medications and injections when appropriate under the supervision of the RN
Harlem Hospital - Med-Surg I
(01/2023-04/2023)
- Monitor patient vital signs.
- Obtain accurate reading of blood sugar levels.
- Appropriately administer NG feeding tube under the supervision of the RN.
- Perform Tracheostomy care and suction under the supervision of the RN.
- Assist with medication administration under the supervision of the RN.
Certification
Basic Life Support (BCLS Certification)
03/2023-03/2025
Accomplishments
- Sigma Theta Tau International Honor Society of Nursing
References
References available upon request.
Timeline
Nurse Aide Med-Surg Float Pool
New York Presbyterian Hospital Weill Cornell
08.2023 - Current
Patient Care Associate
Mount Sinai Hospital
04.2023 - 08.2023
Customer Service Specialist / Supervisor
TD BANK
02.2019 - 04.2023
BSN -
Helene Fuld College of Nursing
Associate -
City Tech College
Stoughton High School
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