Theresa T. Marcelo
San Leandro,CA
Summary
Results-oriented catering and project management specialist with over 30 years of experience, including a significant tenure at Gap Inc. Demonstrated expertise in menu planning, client relations, and budget management, leading to improved operational efficiency. Proficient in Microsoft Office and SAP, with a strong emphasis on organizational skills and teamwork that enhances customer satisfaction. Committed to leveraging extensive background to drive continued success in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Owner/Cook
Self-Employed Caterer
09.2023 - Current
- Duties include from Food preparation and safety
- Monitor food inventory levels
- Planning food and beverage menus, coordinating food preparation and servings
- Train staff in preparation, cooking and handling of foods and order
- Ensure the order runs smoothly and effectively
- 30 years experience in Menu planning, Client Relations, and Budget Management
Project Operations Coordinator
Gap Inc
San Francisco, USA
06.2014 - 07.2023
- Oversees all aspects of Purchase Orders including inputting and managing orders through completion
- Process department invoices and Open check requisitions
- Maintain daily report for PO expenses per department for monthly/quarterly/yearly assessment
- Set up suppliers in the system and Maintain Department contact lists
- P.O
- Accrual report verification
- Remit commission and rebate checks
- Maintain vendor files and all other administrative duties, as directed by Senior
- Manage multiple project tasks with business partners and outside vendors of varying scopes concurrently, while meeting all timelines and quality expectations
- Conduct supplies inventory for the department and order as needed
Billing Accountant Support
Philips Healthcare Informatics
Foster City, USA
02.2011 - 04.2014
- Duties include generating monthly statistical study counts from Automated Billing System (ABS) into SAP to invoice
- Help Logistics team process Purchase orders
- Work with worldwide Logistics, Finance and Technical Account Managers (TAM) in dealing with customer issues related to high volume study count billings
- Process monthly invoices for assigned FPS and Capital customers with timeliness and accuracy according to customer contract and renewals, this includes all adjustments, credits memos
- Creating monthly detailed report for each customer which includes intensive Excel spreadsheet creation
- Research data discrepancies both from ABS and Heartbeat
- Work on disputes and research on customers' accounts receivables as part of customers' resolutions and questions
- Work with AR to resolve issues and collections of customer accounts and help resolve disputed issues with customer
- Communicate problem receivables to Billing Coordinator, Project Managers and Accounting Reps
Project Manager (Marketing)
Washington Mutual
San Francisco, USA
11.2006 - 01.2009
- Support, develop, and quality-control marketing/operations initiatives with systems-based focus and create and test product fulfillment attributes prior to new credit card releases
- Also includes developing test criteria, execute tests, and review/report testing results to relevant business groups and perform daily reviews of various back-end processing reports
- Research and resolve operations processing issues
- Work closely with Business Engineering, Systems, and Operations on various development projects
- Extra duties also include ordering supplies for the team, coordinate meetings/events, maintain and update department's tracking sheet, Quality Control documents, sign-off forms/sheets, etc
- For better quality control
- Provide and maintain 50-80 samples of Welcome Kits/packages on a monthly basis to be distributed to 3 different departments
Marketing Operations
Providian Financial
Pleasanton, USA
07.2000 - 08.2004
- Establish clear and successful Rollout Setup implementation with exact precision including offer set-up, account fulfillment and testing
- Test, validate and send complete report of test results, and report to management any discrepancies and errors
- This is inclusive of welcome/package correspondence, plastics, inserts, CRV stickers and others
- Identify and implement process improvements (including Rollout Maintenance Sign-Off sheet enhancements) to ensure high quality successful launch for any new Project/Rollout
- Perform quality control for new products/projects i.e
- ESPN, PETSMART, HSN, etc
Education
B. S. - Psychology
St Paul College
Malate, Philippines01.1991
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- Oracle
- SAP
- ABS
- Oracle applications
- Sharepoint
- Organizational Abilities
- Attention to detail
- Teamwork
Work Skills
- Proficient in Microsoft Office: Excel, Word, Outlook
- Proficient in Oracle, SAP, ABS, Oracle applications, Sharepoint
Affiliations
I love cooking, travelling, dancing and playing games and solving puzzles on my phone lol.
References
References available upon request.
Timeline
Owner/Cook
Self-Employed Caterer
09.2023 - Current
Project Operations Coordinator
Gap Inc
06.2014 - 07.2023
Billing Accountant Support
Philips Healthcare Informatics
02.2011 - 04.2014
Project Manager (Marketing)
Washington Mutual
11.2006 - 01.2009
Marketing Operations
Providian Financial
07.2000 - 08.2004
B. S. - Psychology
St Paul College
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