Theresa Mbuyamba Walelu
Portland,OR
Summary
Library Circulation Assistant with 4+ years of experience in diverse roles, demonstrating a strong blend of communication, customer service, and technology sales skills. Proven ability to implement innovative solutions to enhance user experience and streamline processes. Skilled in case management and social work, with a track record of developing and implementing individualized care plans and facilitating community outreach programs. Adept at creating a positive and welcoming environment that fosters customer loyalty and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Advocate/case Manage
Joyce Finley Foundation Inc
Portland, OR
03.2023 - Current
- Residential housing, supportive care, and recovery-focused skill development by Daily living and self-care Counseling Case management Socialization Recreation
- Provided support to tenants in the form of crisis intervention, advocacy, and referrals.
- Facilitated tenant meetings and workshops on topics such as budgeting, conflict resolution, and landlord and tenant laws.
- Researched rental assistance programs and other resources available for tenants in need of financial assistance.
Caregiver
HomeWell Care Services
Portland, OR
02.2023 - Current
- Assistant with personal hygiene Prepare meals Companionship
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
TF4300CIRC1. Library Circulation Assistant Warner
Pacific University
Portland, OR
07.2020 - Current
- Lending services Facilities for return of an item Renew materials Payment of fine Circulation desk Handling Calls
- Assisted patrons with locating materials, checking out and returning items, and placing holds.
- Provided customer service by answering patron inquiries regarding library services, events, and programs.
- Shelved books in appropriate locations according to Dewey Decimal System and Library of Congress Classification system guidelines.
Cashier/Sales Associate
Paradies Lagardère
Portland, OR
05.2021 - 02.2023
- Cashing Stock Customer Service
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Social Work/Criminal Justice
Warner Pacific University
Portland, OR05-2024
High School Diploma -
Reynolds High School
Troutdale, OR06.2020
Skills
- Library Services
- Multilingual
- Front desk
- Assisting/caring
- Case Management
- Organizational skills
- Technology sales
- Customer service
- Reading Comprehension
- Individual / Group Counseling
- Time management
- Persistence
- Teaching
- Communication skills
- Intake Experience
- Care Planning
- Records Management
- Team Management
Certification
- Food Handler Certification, 08/01/23
- CPR Certification, 08/01/23
- Emotion First Aid 2/24/24
Languages
English
Full Professional
Swahili
Full Professional
Accomplishments
- Scholarships
- dean's list three times
Timeline
Resident Advocate/case Manage
Joyce Finley Foundation Inc
03.2023 - Current
Caregiver
HomeWell Care Services
02.2023 - Current
Cashier/Sales Associate
Paradies Lagardère
05.2021 - 02.2023
TF4300CIRC1. Library Circulation Assistant Warner
Pacific University
07.2020 - Current
Bachelor of Science - Social Work/Criminal Justice
Warner Pacific University
High School Diploma -
Reynolds High School
- Food Handler Certification, 08/01/23
- CPR Certification, 08/01/23
- Emotion First Aid 2/24/24
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