Theresa (T) Welch
Destin,FL
Summary
Dynamic professional with a proven track record at VFM, LLC, excelling in customer service and operational efficiency. Highly reliable and outgoing, I developed training programs that enhanced staff skills and improved customer satisfaction. Skilled in inventory management and negotiation, I consistently achieved cost savings while fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
Bartender
American Legion Post 296
2019 - Current
- Prepared and served a variety of beverages in accordance with customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with sanitation standards.
- Engaged with customers to provide exceptional service and foster a welcoming atmosphere.
- Operated cash register and processed transactions accurately to maintain financial integrity.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
General Manager
VFM, LLC
2012 - 2019
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Inventory Specialist, Buyer, Master Planner, CSR
Mitsuba Bardstown INC.
1986 - 2013
- Managed inventory levels to ensure accurate stock availability and timely replenishment.
- Utilized inventory management software to track product movements and maintain updated records.
- Conducted regular audits to verify stock accuracy and identify discrepancies in inventory data.
- Collaborated with procurement team to forecast demand and optimize inventory turnover rates.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.
Education
High School Diploma -
Nelson County High School
Bardstown, KYBachelor of Arts - Business Administration
Salsbury University
Toronto CASkills
- Highly reliable
- Patience and tolerance
- Outgoing personality
- Customer service expertise
Timeline
Bartender
American Legion Post 296
2019 - Current
General Manager
VFM, LLC
2012 - 2019
Inventory Specialist, Buyer, Master Planner, CSR
Mitsuba Bardstown INC.
1986 - 2013
High School Diploma -
Nelson County High School
Bachelor of Arts - Business Administration
Salsbury University
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