Theresa (Terry) Wilson
Chantilly,VA
Summary
Executive Assistant Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, executive administrative assistant, and office customer service. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems. Over 20 year's customer service, 15 years executive assistance, 12 years supporting C-Level. Detail-oriented Executive Assistant with extensive experience supporting senior executives in large corporate environments. A driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. One who continually maintains a positive attitude. Serves as the primary point of contact for both in-house and external phone and website queries. Office Manager highly skilled at managing complex schedules, budgeting, and travel arrangements. An employee who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Executive Assistant
Noblis
02.2022 - Current
- Direct all administrative and project support efforts
- Develop presentations
- Time, expense, and travel reports
- Manage invoicing and billing processes
- Meeting and seminar planning.
- Established strong relationships with clients, leading to repeat business and positive referrals for company.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout duration of each project.
- Met with manager weekly to provide detailed project report and milestone updates.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Updated customers and senior leaders on progress and roadblocks.
Executive Assistant
Cubic Mission Solutions
03.2019 - 02.2022
- Direct all administrative and project support efforts
- Develop presentations
- Time, expense, and travel reports
- Manage invoicing and billing processes
- Domestic and international travel
- Meeting and seminar planning.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as liaison between departments to facilitate effective communication throughout company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Executive Assistant /Clearance Lead
HP Enterprise Services
07.2013 - 03.2019
- Direct all administrative and project support efforts
- Develop presentations
- Scheduled all executive-level meetings
- Travel Prepare Domestic and international travel
- Meeting and seminar planning
- Work one on one with employees for clearance requirements
- Meet weekly with DHS for updates and requirements
- Manage invoicing and billing processes.
- Managed a high volume of clearance requests, ensuring efficient processing and adherence to deadlines.
- Maintained strict confidentiality with sensitive information, fostering trust among colleagues and clients.
- Provided excellent customer service to both internal and external partners throughout clearance process.
Executive Assistant
Accenture
05.2007 - 07.2013
- Direct all administrative and project support efforts
- Develop presentations
- Scheduled all executive-board meetings
- Travel Domestic and international
- Training and seminar planning
- Prepare bi-weekly time, expense, and travel reports
- Manage invoicing and billing processes.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
System Supervisor
Cox Communications
03.1989 - 07.2004
- Monitored video, data, and telephone networks 24/7
- Hired and trained staff
- Monitor a 285k subscriber network
- Create and maintain SOP.
- Streamlined IT processes for increased efficiency and reduced downtime through comprehensive system monitoring.
- Collaborated with cross-functional teams to design cohesive software systems, optimizing workflow and productivity.
- Led training sessions on new software applications, empowering employees to utilize technology effectively in their daily tasks.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
Education
High School Diploma -
Williamson High School
Williamson, WV09.1981
Some College (No Degree) - Business
NVCC
Manassas, VASkills
- Business Writing
- Technical Support
- Scheduling
- Travel Administration
- Presentation Development
- Project Planning
- Staff Management
- Excel Spreadsheets
- Videoconference Preparation
- Meticulous Attention to Detail
- Information Confidentiality
- Document Preparation
- Customer Service-Oriented
- Spreadsheet Tracking
- Report Development
- Schedule & Calendar Planning
- Advanced MS Office Suite
- Report Analysis
- Filing and Data Archiving
- Executive Support
- Schedule Management
- Bookkeeping
- Contract Negotiation
- Time Management
- Staff Supervision
- Process Improvement
References
Available upon request.
Certification
Top Secret Clearance , Virginia Notary
Timeline
Executive Assistant
Noblis
02.2022 - Current
Executive Assistant
Cubic Mission Solutions
03.2019 - 02.2022
Executive Assistant /Clearance Lead
HP Enterprise Services
07.2013 - 03.2019
Executive Assistant
Accenture
05.2007 - 07.2013
System Supervisor
Cox Communications
03.1989 - 07.2004
High School Diploma -
Williamson High School
Some College (No Degree) - Business
NVCC
Top Secret Clearance , Virginia Notary
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