Therese-Ann George
New York,NY
Summary
Administrative Assistant with over 12 years of experience in optimizing office operations, managing complex scheduling, and delivering exceptional customer service. Demonstrated proficiency in diverse software applications enhances team productivity and efficiency. Recognized for implementing streamlined processes that improve workflow and reduce operational costs. Aiming to leverage expertise in a dynamic environment that values organizational excellence.
Overview
16
16
years of professional experience
Work History
Administrative Support Assistant
Northwell Health
New York, USA
10.2022 - Current
- Concorde Medical Group
- Schedule, confirm, re-schedules, cancel appointments, for both new and existing patients using scheduling applications
- Collected copayments from patients as part of front end revenue responsibilities.
- Verified insurance information for each patient, resolving any discrepancies.
- Provided detailed information on services and policies through effective communication.
- Processed and reviewed medication refill requests from patients and healthcare providers, ensuring precision.
- Confirmed patient insurance coverage for scheduled appointments.
- Managed inbound calls and directed them to designated personnel.
- Coordinated peer-to-peer consultations for denied medications.
- Motivated patients to actively engage with the portal for seamless communication.
Medical Record Clerk
Northwell Health
11.2021 - 10.2022
- Executed scanning procedures for physical health records into digital systems, adhering to standard protocols.
- Executed both qualitative and quantitative analysis of scanned document images to ensure optimal accuracy.
- Ensured correct tab placement for scanned documents in patient EHRs.
Client Account Representative
Wheels In Europe
Elmsford, USA
01.2010 - 01.2020
- Company Overview: Renault USA
- Responded to customer inquiries via phone and email, providing accurate information and resolving issues efficiently
- Maintained detailed records of client interactions and feedback in the database enhancing data accuracy and service quality
- Managed calendars, schedule appointments, and coordinate meetings and events
- Supported the team by preparing documents and presentations for meetings and events
- Managed office supplies inventory and coordinated procurement
- Managed a portfolio of over 60 client accounts, retained high levels of customer satisfaction and retention
- Collaborated with cross-functional teams to deliver tailored solutions, improving service delivery and enhancing client relationships
- Conducted regular account reviews and identified opportunities for upselling and cross-selling services, contributing to a 29% increase in revenue
- Onboarded and trained new hires on assigned roles and standards operating procedures
- Renault USA
Student Administrative Assistant
Bronx Community College
Bronx, USA
01.2009 - 12.2009
- Provide front desk support, greeting visitors and answering phone inquiries in a professional manner
- Assist with event planning and coordination for departmental activities, enhancing student engagement
- Maintain organized filing systems and databases, improving information retrieval processes
- Participated in general administrative duties (copying), distributing mail, and faxing/ scanning
- Prepare professional business communication documents including memos, letters, and emails
- Anticipated project needs, discern work priorities, and meet deadlines with little supervision (and ensure having a keen ability to think out of the box to problem solve with great autonomy)
Education
Bachelor of Business Administration - Accounting
Associate of Applied Science -
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- GAAP
- QuickBooks
- Client Database (CRM)
- Medical Terminology
- Customer Service
- Ability to handle sensitive information with confidentiality
Volunteer Experience
Encore Community Service, 200 W 49 St, New York, NY, 08/01/18, present, Meal packing, Food delivery to individuals in the community, Facilitate games (e.g., bingo, card games)
Timeline
Administrative Support Assistant - Northwell Health
10.2022 - Current
Medical Record Clerk - Northwell Health
11.2021 - 10.2022
Client Account Representative - Wheels In Europe
01.2010 - 01.2020
Student Administrative Assistant - Bronx Community College
01.2009 - 12.2009
Lehman College/CUNY - Bachelor of Business Administration, Accounting
Bronx Community College/CUNY - Associate of Applied Science,
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Jogging, gardening, volunteering, attending workshops
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