Summary
Overview
Work History
Education
Skills
Timeline
Generic

Therese Bacon

Cincinnati,OH

Summary

Dynamic professional with a proven track record in customer service and hygiene management, notably at Lowe's. Excelled in relationship building and problem resolution, enhancing customer loyalty and satisfaction. Skilled in computer proficiency and professional telephone demeanor, achieving significant improvements in customer service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Child Caregiver

Self-employeed
01.2023 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Packing and Shipping Clerk

CenterWell Pharmacy
11.2022 - 08.2023
  • Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
  • Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
  • Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.

Cashier

Raising Cane's Restaurants
06.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Pharmacy Technician

Walgreens Boots Alliance
08.2021 - 12.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Collected co-payments or full payments from customers.

Customer Service Representative

Lowe's
01.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Oak Hills High School
Cincinnati, OH
05-2020

Skills

  • Cleaning and sanitizing
  • Hygiene and cleanliness
  • Early childhood education
  • Customer service
  • Call center experience
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor

Timeline

Child Caregiver

Self-employeed
01.2023 - Current

Packing and Shipping Clerk

CenterWell Pharmacy
11.2022 - 08.2023

Cashier

Raising Cane's Restaurants
06.2022 - 11.2022

Pharmacy Technician

Walgreens Boots Alliance
08.2021 - 12.2021

Customer Service Representative

Lowe's
01.2021 - 08.2021

High School Diploma -

Oak Hills High School

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Therese Bacon