Therese Baker
Vero Beach,FL
Summary
Knowledgeable in medical and law enforcement services, professional, with natural leadership talent and progressive healthcare career. Achieve financial, operational and care delivery goals with effective oversight of teams and resources. Tech-savvy and proactive with good sense of business operations and patient care needs. Goal attainment, staff scheduling, multitasking
Overview
26
26
years of professional experience
Work History
Records Specialist
Indian River County Sheriff's Department
05.2023 - Current
- Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support
- Processed film, photographs, videos and other documentation from crime scenes to identify, evaluate and record evidence
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
Medical Billing/patient Balance
Vero Orthopaedic/Neurology
05.2001 - 05.2023
- Accomplish financial targets through sound administration of fiscal operations
- Verify all insurance coverage and insure coverage for specialists, testing and lab orders
- Maintain positive, caring exceptional experience for all patients and family members
- Stayed at forefront of medical and technical advances, evaluating options and integrating useful solutions
- Approached and solved work problems with initiative and sound judgement
- Developed solid relationships with staff and patients
- Protected company and customer data by following information policies.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Clinic Office Cooridinator
Cleveland Clinic Martin Health
02.2005 - 03.2021
- Maintained full compliance with legal, health, and safety regulations
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Checked patients in/out, processed referrals and authorizations
- Answered over 50 scheduling calls a day
Bakery Clerk
Publix
01.2000 - 01.2003
- Avoided spoilage in baked goods and supplies through proper rotation
- Packaged freshly packed goods such as cookies, pastries, and muffins for sale
- Promoted bakery fare with proper signage and rotated products to maintain freshness for optimal salability.
- Answered calls for next day orders
Bank Teller
National City
01.1998 - 03.2000
- Communicated professionally and personably with customers to assess needs and develop solutions
- Reconciled transactions and verified cash totals without variances
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
Education
Undergraduate -
Ursuline College
Pepper Pike, OH1993
Skills
- Maintain Patient Confidentiality
- Government Regulations
- Accounts Payable and Accounts Receivable
- Protected Health Information
- Administrative Management
- Health Records Management
- Financial Records and Processing
- Customer Support Needs Assessment
- Data Collections
- Past Due Account Management
- State and Federal Regulations
- Procedure Implementation
- Database Uploading
- Patient Rights
- Information Auditing
Additional Information
I have continuing education certificates with Medicare, I am FCIC/NCIC certified and CPR certified.
Timeline
Records Specialist
Indian River County Sheriff's Department
05.2023 - Current
Clinic Office Cooridinator
Cleveland Clinic Martin Health
02.2005 - 03.2021
Medical Billing/patient Balance
Vero Orthopaedic/Neurology
05.2001 - 05.2023
Bakery Clerk
Publix
01.2000 - 01.2003
Bank Teller
National City
01.1998 - 03.2000
Undergraduate -
Ursuline College
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