Therese Brown
Harvard,IL
Summary
Customer service oriented individual with a positive and personable demeanor, dedicated to excellence in a hands-on position. Possesses strong organization and time management skills. Eager to learn and grow.
Overview
20
20
years of professional experience
1
1
Certification
Work History
E-Commerce Sales Manager
Self Employed
Harvard, IL
04.2013 - Current
- Conduct research, photograph and list merchandise for sale on different platforms and auction sites.
- Engage with customers to drive sales, network effectively, and identify potential leads.
- Created and maintained a streamlined workspace customized for the efficient execution of photography, product management, and shipping operations.
Photographer
Self Employed
Harvard, IL
11.2020 - 12.2023
- Professionally photographed family sessions, senior portraits, and real estate listings.
- Edited photos using Adobe Photoshop and other software applications.
- Consulted with clients to understand their needs and preferences for a photo shoot.
Barista
The Firehouse Depot
Harvard, IL
03.2021 - 05.2021
- Worked as a temporary barista.
- Prepared espresso beverages to the satisfaction of customers while maintaining a sanitized work area and handling transactions on the register.
- Managed daily opening and closing procedures for shop.
Crew Member
The Lake Geneva Balloon Co.
Lake Geneva, WI
09.2017 - 09.2019
- Assisted crew and pilot in safely inflating, launching and chasing balloon.
- Participated in the Balloon Federation of America Crew Achievement Program, earning Level I Crew certificate in pursuit of safety and excellence in the sport of Hot Air Ballooning.
- Communicated flight process details to passengers.
- Managed team uniforms procurement process.
- Assisted team in delivering outstanding customer experiences.
Personal Sales Consultant
LuLaRoe
Harvard , IL
03.2016 - 09.2017
- Established and managed a profitable at-home women's clothing boutique.
- Organized and hosted home, school, and corporate events to showcase products.
- Managed e-commerce and point-of-sale platforms.
Replenishment Specialist
Bed Bath & Beyond
Crystal Lake, IL
12.2008 - 12.2010
- Demonstrated expertise in a range of roles including stock replenishment specialist, customer service front end, sales floor merchandising, damages and receiving.
- Maintained accurate inventory levels to meet customer demand by analyzing and adjusting stock levels based on sales trends.
- Managed store registers for opening and closing procedures.
- Delivered exceptional customer service daily.
Sales Person - Fine and Fashion Jewelry
Nordstrom
Broomfield, CO
09.2004 - 10.2008
- Worked in multiple store locations and departments across two states.
- Participated in opening the new Denver, Colorado location and training new employees.
- Educated customers about the features and benefits of products.
- Built a customer base within the business to drive sales.
- Provided personal shopping experience.
- Merchandised sales floor daily.
- Managed opening and closing registers for department.
Education
Began General Ed. Curriculum -
Front Range Community College
Westminster, COSkills
- Customer service
- Strong communication abilities
- Time management
- Problem solving
- Independent worker
- Attention to Detail
- Friendly, Positive Attitude
- Excellent Communication
- Team player
Certification
- Class A CLP
Accomplishments
Customer Service All-Star Award - Nordstrom:
Recognized for providing exceptional customer service and upholding the company's renowned reputation.
Timeline
Barista
The Firehouse Depot
03.2021 - 05.2021
Photographer
Self Employed
11.2020 - 12.2023
Crew Member
The Lake Geneva Balloon Co.
09.2017 - 09.2019
Personal Sales Consultant
LuLaRoe
03.2016 - 09.2017
E-Commerce Sales Manager
Self Employed
04.2013 - Current
Replenishment Specialist
Bed Bath & Beyond
12.2008 - 12.2010
Sales Person - Fine and Fashion Jewelry
Nordstrom
09.2004 - 10.2008
Began General Ed. Curriculum -
Front Range Community College
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