Therese Bruno

• Process eligibility and benefits verification and authorization requests.
• Follow up on denials, late payments, extensions and other special circumstances.
• Monitor changes in insurance industry to stay compliant with relevant laws and regulations.
• Monitor and notify management of payer trends and/or claim processing issues.
• Investigate electronic claim rejections.
• Research claim information through web portals.
• Respond to payer correspondence.
• Draft appeals for denied claims.
• Investigate COB discrepancies and termed insurance issues.
• Process claims to primary, secondary and tertiary insurances.
• Provide extensive support service covering all aspects of claims management including review, initiation, completion, submission, and direct follow-up to the payer.

• Answered calls for Foundation Medicine, Tempus Labs, Kiyatec and Micronoma.
• Handled customer complaints quickly and professionally to restore customer confidence.
• Explained, reviewed and provided answers to terminal cancer pts. regarding their insurance benefits, appeal rights, EOBs, statements/claim notifications and financial aid.
• Chronicled the detailed information discussed with the patients into the case notes.
• Accepted calls from patient's families and recorded the sensitive information provided. (pt. deceased, in hospice or hospitalized)
• Spoke with insurance companies and doctor's offices regarding prior authorizations, letters of medical necessity, claim denials and portal registrations.
• Enhanced company reputation by providing exceptional customer service and support.
• Assisted in training new hires and offered ongoing support to help them reach their full potential.

Cuddle, feed, change diapers and read to the most vulnerable babies in the NICU & step-down unit.

Take directions from nurses regarding infants needs based on medical conditions. i.e. born addicted, breathing problems due to being a preemie, feeding issues, etc.

• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Kept records for production, inventory, income and expenses.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.

• Helped students continue progressing by regularly evaluating abilities and customizing teaching approaches.
• Emboldened students with new confidence by consistently reinforcing and praising abilities.
• Instilled values such as diligence, determination and focus to help students deal with challenges of advanced pieces and performances.
• Instructed students in scales, sight-reading and tonal differences on piano.
• Provided music theory training for beginner, intermediate and advanced piano students.
• Educated students using customized teaching methods and hands-on curriculum.
• Assessed student needs in context of qualifications, limitations, abilities and interests.
• Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.

• Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
• Brought in well-qualified, multifaced job candidates to fill open positions.