Therese Calace
Tampa
Summary
Experienced and Driven in the Hospitality Industry. My Objective is to absorb various cultural experiences while utilizing and enhancing my professional interpersonal business skills.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Marriott Tampa Westshore
07.2024 - Current
- Supervised daily front office operations, ensuring smooth guest arrivals, departures, and requests in a fast-paced hotel environment.
- Managed, trained, and mentored a team of front desk associates, improving team performance and guest satisfaction.
- Led guest service initiatives, consistently exceeding Marriott's customer service standards and achieving high guest satisfaction ratings.
- Resolved guest complaints with professionalism and efficiency, turning challenges into positive outcomes.
- Coordinated with other departments (housekeeping, maintenance, etc.) to ensure seamless operations and guest experience.
- Handled administrative duties including reservations, room assignments, and guest billing, maintaining accuracy and efficiency.
- Played a key role in increasing guest retention by providing personalized services and fostering positive guest relationships.
Group rooms Coordinator/Sales Coordinator
Marriott Tampa Westshore
11.2023 - 07.2024
- Coordinating and booking group rooms/catered events
- Being the point of contact for all clients
- Creating reservations/BEO's/Contracts
- Full Knowledge of CI/TY, FSPMS, MARSHA
- Little knowledge of OPERA
Front Desk Supervisor
Marriott Tampa Westshore
03.2022 - 11.2023
- Full Knowledge of FSPMS/MARSHA GXP and Mobile services
- Managing the front desk, guest services and guest complaints
- Checking in and out guests
- Multitasking and managing a full staff
- Doing labor and payroll for front office staff
- Overlooking Housekeeping and F&B departments
- Creating work and training schedules
- Interviewing and hiring new employees
Hostess and Floor Supervisor
The FIVE JVC
01.2021 - 01.2022
- Coordinating floor and seating plans for large and small events
- Supervising staff, making sure food and beverages were being delivered in a timely matter
- Welcoming Customers and seating them, handling and resolving all customer complaints
Hostess and Floor Supervisor
JCJ Catering Group LTD 1926 Hotel/Margaux
01.2019 - 01.2021
- Responsible for pre-setting the floor plan for all reservations
- Personalized customers arrivals
- High end food and beverage service
- Supervising and Maintaining a professional working environment
Maître D'
Innovative Catering Group
01.2019 - 01.2021
- Responsible for greeting guests, seating them, and taking care of their needs during their dining experience
- Responsible for maintaining the dining room and ensuring that it is clean and presentable at all times
- Supervising staff and helping with order taking and beverage
Reception, Sales - Intern
Cento Rustici
01.2015 - 11.2018
- Office Duties for holiday apartment rentals, checking in and out guests
- Handling financial transactions and sales, scheduling and resolving guest complaints
Skills
- Excellent Communication
- Multitasking
- Working well under pressure
- Customer service
- Leadership
- Creativity
- Problem Solving
- Adaptability
- Detail Oriented
- Collaboration
- Decision making
Timeline
Front Office Manager
Marriott Tampa Westshore
07.2024 - Current
Group rooms Coordinator/Sales Coordinator
Marriott Tampa Westshore
11.2023 - 07.2024
Front Desk Supervisor
Marriott Tampa Westshore
03.2022 - 11.2023
Hostess and Floor Supervisor
The FIVE JVC
01.2021 - 01.2022
Hostess and Floor Supervisor
JCJ Catering Group LTD 1926 Hotel/Margaux
01.2019 - 01.2021
Maître D'
Innovative Catering Group
01.2019 - 01.2021
Reception, Sales - Intern
Cento Rustici
01.2015 - 11.2018
Similar Profiles
Sarah BillittierSarah Billittier
General Manager at Scott Enterprises - SpringHill Suites By MarriottGeneral Manager at Scott Enterprises - SpringHill Suites By Marriott
Mitzy GutierrezMitzy Gutierrez
Server/Cocktail Bartender at Tampa Marriott WestshoreServer/Cocktail Bartender at Tampa Marriott Westshore
Andres RodriguezAndres Rodriguez
Front Desk Supervisor at Embassy Suites Tampa Airport WestshoreFront Desk Supervisor at Embassy Suites Tampa Airport Westshore
Gresin AlonsoGresin Alonso
Customer Service Associate at WalmartCustomer Service Associate at Walmart
Dariah BanksDariah Banks
Media- Management Intern at DRMI Devine Revelations Ministries INC.Media- Management Intern at DRMI Devine Revelations Ministries INC.