Therese Cherry
Toledo,US
Work Preference
Summary
Results-driven professional experienced in customer service and hospitality, specializing in shift management, guest retention, and team leadership. Demonstrates efficiency and strong multitasking abilities in high-volume environments. Committed to quality service and continuous operational improvement, with a proven ability to manage workflows both independently and as part of a team.
Overview
21
21
years of professional experience
Work History
Team Member
Original Sub Shop
Toledo, US
08.2021 - Current
- Cultivated customer relationships and boosted sales while supporting owner in upholding quality standards in food, atmosphere, and community confidence.
- Demonstrated versatility by performing as food prepper, open kitchen cook, to-go specialist, salesperson, cashier, janitor, and catering/delivery staff to ensure smooth operations and accurate cash handling.
- Increases efficiency and consistency crucial to the restaurant industry by skillfully applying best practices to ensure food safety, quality of product, and customer satisfaction.
- Produced accurate and high-quality catering orders for events serving over 100 people.
Bartender / Shift Manager
Rocky's Bar, LLC
Toledo, US
08.2010 - Current
- Oversaw team performance and resource allocation to meet operational objectives. and worked independently for the majority of shifts.
- Delivered excellent service, managed cash handling, completed daily reports, ran the POS, responded to security alarms, and served as keyholder while complying with state liquor laws.
- Executed managerial duties and worked independently for the majority of shifts.
- Trained new employees on drink recipes and customer service standards to enhance team performance.
Bartender / Server
Jo Jo's Pizza
Toledo, US
09.2005 - Current
- Delivered exceptional customer service and hospitality to diners and patrons, resulting in increased guest satisfaction.
- Managed service flow effectively as the sole server/bartender each shift.
- Received, stocked, and rotated products while cleaning refrigerated coolers and completing daily general cleaning to maintain health and safety standards.
Caregiving Sabbatical
Self Employed Crafter
Toledo, OH
08.2020 - 07.2023
- Adapted career path during pandemic in order to maintain physical availability to elderly parents, demonstrating prioritization, responsibility, and flexibility.
- Founded and operated an independent craft business to proactively channel skills during a pandemic related employment gap.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelors of Arts - English
University of Toledo
Toledo, OHSkills
- Customer Service
- Hospitality
- Operational Efficiency
- Team Coordination
- Shift Management
- Guest Retention
- High-Volume Output
- Excellent Verbal and Written Communication
- Health & Safety Standards
- Food Safety Management
Timeline
Team Member
Original Sub Shop
08.2021 - Current
Caregiving Sabbatical
Self Employed Crafter
08.2020 - 07.2023
Bartender / Shift Manager
Rocky's Bar, LLC
08.2010 - Current
Bartender / Server
Jo Jo's Pizza
09.2005 - Current
Bachelors of Arts - English
University of Toledo