Summary
Overview
Work History
Education
Skills
Timeline
Generic

Therese Collins

Steubenville ,OH

Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

5
5
years of professional experience

Work History

Retail Parts Pro - Assistant Store Manager

Advance Auto Parts
08.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Assistant Manager

The UPS Store
06.2019 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

No Degree - Medical Billing And Coding

DeVry University
Downers Grove, IL
12.2024

Associate of Applied Science - Criminal Justice

Lakeland Community College
Willoughby, OH
05.2017

Skills

  • Problem-Solving
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Store Opening and Closing
  • Team Building and Leadership
  • Attention to Detail
  • Staff Supervision
  • Employee Scheduling
  • Pricing and Markdowns
  • Display Setup

Timeline

Retail Parts Pro - Assistant Store Manager

Advance Auto Parts
08.2023 - Current

Assistant Manager

The UPS Store
06.2019 - 10.2020

No Degree - Medical Billing And Coding

DeVry University

Associate of Applied Science - Criminal Justice

Lakeland Community College
Therese Collins