Therese Cooper

Coordinates with a diverse client base to ensure compliance with federal and state housing programs, demonstrating strong cultural competence and administrative efficiency. Completes annual recertifications and validates tenant income, assets, and expenses to determine continued eligibility. Works to identify potential fraud. Maintains and documents communications efficiently while supporting the office team.

Ensures residents and families receive the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights. Promotes recreational involvement based on the resident's needs, preferences, and interests. Demonstrates willingness and ability to facilitate group and individual activities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service.

Perform and interpret pension benefit calculations for a leading global provider of technology-enabled HR services. Provide large institutional clients with accurate estimates for employees’ retirement accounts. Organize and process data to verify clients' payment amounts, calculate interest rates, and update disbursements. Provide analytical and pension knowledge support to both clients and internal teams.

Responsible for offering end-to-end support for service inquiries and delivering proactive service delivery. Established white-glove relationships while supporting retirement needs and providing guidance in the retirement process. Handled inquiries regarding plan eligibility/enrollment, distribution of benefit payments, and retirement plan requirements.

Performed a broad range of business activities related to client engagement, data analysis, program management, and staff training. Simultaneously, I managed a portfolio of clients in technology and healthcare. Coordinated and implemented company-wide training for global teams, including interactive cross-training initiatives, on-site training, and global web conferences. Built and maintained client relationships, and provided end-to-end program management.

Guided the development of training materials and created standard operating procedures (SOPs). Facilitated meetings with stakeholders to discuss progress on programs. Assisted the management team in ensuring that quality standards were met. Organized and implemented the transfer of a Risk Mitigation program to satellite facilities, reducing labor costs and improving program efficiency.