Therese Cruz

Class A CDL Driver

Wiley Sanders Truck Liners

Troy, AL

06.2019 - 10.2020

Inspected truck for defects and safe operating condition before, during and after trips.
Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
Inspected vehicles' condition, supplies and equipment before and after trips
Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
Hooked and unhooked trailers from tractor and converter dollies.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
Maintained logbook of working hours, following federal regulations on rest breaks.
Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
Provided customer service when delivering freight by answering questions related to products being delivered.
Kept accurate logs of all deliveries and trips.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
Filed vehicle logs, cargo records or billing statements according to company regulations.