Therese Cruz
'Ewa Beach,HI
Summary
Adept Class A CDL Driver with a proven track record at Wiley Sanders Truck Liners, I excel in safe driving practices and customer-oriented service. Skilled in GPS navigation and effective communication, I ensured on-time deliveries and enhanced customer satisfaction, maintaining a clean DMV record and demonstrating a strong work ethic.
Overview
1
1
year of professional experience
Work History
Class A CDL Driver
Wiley Sanders Truck Liners
Troy, AL
06.2019 - 10.2020
- Inspected truck for defects and safe operating condition before, during and after trips.
- Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Provided customer service when delivering freight by answering questions related to products being delivered.
- Kept accurate logs of all deliveries and trips.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
Education
Southern States CDL School
Cottonwood, AL08-2018
Bachelor of Arts - Psychology
Hawaii Pacific University
Honolulu, HI05-2006
Skills
- GPS navigation
- Route planning
- Customer-oriented
- Effective communication
- Logbook maintenance
- Strong work ethic
- Safe driving practices
- Problem-solving capacity
- Adherence to regulations
- Clean DMV record
- Great attitude
Timeline
Class A CDL Driver
Wiley Sanders Truck Liners
06.2019 - 10.2020
Southern States CDL School
Bachelor of Arts - Psychology
Hawaii Pacific University
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