Summary
Overview
Work History
Education
Skills
Timeline
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Therese Davis

Plymouth,MA

Summary

At Southcoast Hospital Group, a seasoned Lead Phlebotomist excelled in enhancing patient care and streamlining processes, achieving a significant increase in patient satisfaction. Expert in venipuncture and maintaining HIPAA compliance, also demonstrated exceptional communication skills, fostering trust and efficiency. Their leadership in staff training and quality control initiatives markedly improved team performance and service accuracy. Highly-skilled phlebotomist with 17 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Care-focused Phlebotomist. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Lead Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Highly-skilled phlebotomist with 17 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.

Overview

16
16
years of professional experience

Work History

Lead Phlebotomist

Southcoast Hospital Group
07.2010 - Current
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Managed daily operations, including staff scheduling.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Streamlined workflow by implementing innovative processes and procedures.
  • Developed strong relationships with patients by fostering trust during the blood collection process.
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Implemented best practices for specimen handling to minimize contamination risks.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Saw as many as 150 patients a day
  • Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
  • Enhanced patient experience by providing efficient and accurate blood collection services.
  • Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
  • Reduced wait times for patients through effective scheduling and resource management.
  • Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
  • Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
  • Collaborated with medical staff to ensure timely processing of specimens for accurate diagnoses.
  • Maintained accurate records of all samples collected, ensuring precise tracking throughout the testing process.
  • Facilitated training programs for new hires, improving overall team skillset and knowledge base.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Provided guidance and support to laboratory personnel.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Participated in quality assurance and competency assessment initiatives.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Performed laboratory tests to assist physicians in diagnosis.

Phlebotomist

Quest Diagnostics
02.2009 - 06.2010
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Busy service center about 175 patients a day
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Phlebotomist

Caritas Medical Labs
06.2008 - 04.2009
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Saw about 175 patients a day
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Education

Associate of Science - Health Sciences

Quincy College
Quincy, MA
05.2026

Certificate - Phlebotomy

Southcoast Health Training Center
New Bedford, MA
2007

High School Diploma -

Wareham Senior High School
Wareham, MA
06.2000

Skills

  • Order of draw
  • Venipuncture
  • Lab Safety Protocols
  • Blood collection techniques
  • Patient Care
  • Sample and specimen collection
  • HIPAA Compliance
  • Specimen labeling procedures
  • Patient confidentiality
  • Specimen handling
  • Infection Control
  • Venipuncture Expertise
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Quality control guidelines
  • Adaptable approach
  • Communication abilities
  • Patient support
  • Data Entry
  • Staff Management
  • Medical office administration
  • Attention to Detail
  • Butterfly Venipuncture
  • Decision-Making
  • Phlebotomy Technician (PT)
  • Finger Stick Method
  • Team Leader
  • Staff Phlebotomy Training
  • Goal Minded
  • Biohazard Policy Compliance
  • Staff Collaboration
  • Stress Management

Timeline

Lead Phlebotomist

Southcoast Hospital Group
07.2010 - Current

Phlebotomist

Quest Diagnostics
02.2009 - 06.2010

Phlebotomist

Caritas Medical Labs
06.2008 - 04.2009

Associate of Science - Health Sciences

Quincy College

Certificate - Phlebotomy

Southcoast Health Training Center

High School Diploma -

Wareham Senior High School
Therese Davis