THERESE EDIAGE
Woodbridge,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PayPal
03.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Help Desk Assistant
Netcom Enterprises
02.2019 - 02.2021
- Maintained high level of knowledge on company products, allowing for accurate troubleshooting and issue resolution.
- Developed strong relationships with clients, leading to repeat business and client referrals.
- Streamlined support processes for increased efficiency and reduced response times.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Reduced ticket backlog through diligent follow-up and prioritization of tasks.
- Escalated critical issues to appropriate departments for swift resolution, minimizing impact on customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Arts -
University of Yaounde
10.2012
Skills
- Trend tracking
- Customer Service
- Escalation management
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Information Security
- Zendesk Ticketing tool
Timeline
Customer Service Representative
PayPal
03.2021 - Current
Help Desk Assistant
Netcom Enterprises
02.2019 - 02.2021
Bachelor of Arts -
University of Yaounde
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