Therese Freeman
Standish
Summary
Hardworking and passionate Project Manager with a proven track record at Swaney Lighting Associates, excelling in customer service and problem-solving. Known for dedication and effective communication and meticulous attention to detail, I consistently resolve issues and streamline processes, ensuring customer satisfaction.
Overview
29
29
years of professional experience
Work History
Senior Project Manager
Swaney Lighting Associates
07.2001 - Current
- Provides outstanding service to customers through effective communication and prompt issue resolution.
- Support to the quotes staff and outside sales, to include the following:
- Creating submittal packages for specifiers review and approval.
- Processing project and stock orders.
- Maintaining order status, estimated ship dates, reschedules, expediting orders, tracking information.
- Freight estimates.
- Estimated lead times on products prior to order placement.
- Specification registrations with manufacturers.
- RMA - returns merchandise authorizations with manufacturers.
- Taking care of issues: warranty claims, damage replacements, over billing, shipping errors.
- Pricing on replacement parts.
- Stock pricing.
Customer Service - Project Manager
Pine Tree Lighting
01.1996 - 04.2001
o Order entry.
o Submittal packages for approval.
o Estimated ship dates, tracking, etc.
o Taking care of issues, shipping errors, damage material, warranty replacements.
Education
High School Diploma -
Bonny Eagle High School
Standish, ME06-1992
Skills
- Time management
- Dedicated
- Works well with others
- Communication
- Problem solving
- Detailed oriented
- Always willing to help others
- Very responsive
- Able to adapt quickly
- Empathy, caring of others
Timeline
Senior Project Manager
Swaney Lighting Associates
07.2001 - Current
Customer Service - Project Manager
Pine Tree Lighting
01.1996 - 04.2001
High School Diploma -
Bonny Eagle High School
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