Summary
Overview
Work History
Education
Skills
Timeline
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Therese Gedwill

Summary

Accomplished leader with a proven track record at Walgreens, adept in immunization administration and fostering exceptional customer service. Demonstrated success in enhancing team performance and client satisfaction through innovative strategies and effective problem-solving. Recognized for excellence in clinical pharmacy experience, ensuring accuracy and efficacy in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
01.2023 - 03.2024
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Responsible for pharMacy technician training
  • Certified to administer immunizations, perform CPR, PTCE certified

Assistant Vice President/Banking Center Operations Manager

Bank of America
01.2011 - 12.2013
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.


Assistant Vice President

PNC Bank/National City/MidAmerica
01.2007 - 12.2011
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.

Assistant Vice President

Charter One Bank
01.2004 - 12.2007
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Director

Bath & Body Works
01.2004 - 12.2007
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations
  • Responsible for creating, implementing and managing quarterly business plans
  • Achieved corporate recognition for excellence in customer service

Education

Bachelor of Science - Psychology

Loyola University of Chicago
Chicago, IL
08-2021

Skills

  • Immunization administration
  • Problem-solving skills
  • Insurance billing
  • Insurance verification
  • Clinical pharmacy experience
  • Focus on accuracy and efficacy
  • Exceptional customer serviced and communication skills

Timeline

Senior Certified Pharmacy Technician

Walgreens
01.2023 - 03.2024

Assistant Vice President/Banking Center Operations Manager

Bank of America
01.2011 - 12.2013

Assistant Vice President

PNC Bank/National City/MidAmerica
01.2007 - 12.2011

Assistant Vice President

Charter One Bank
01.2004 - 12.2007

Director

Bath & Body Works
01.2004 - 12.2007

Bachelor of Science - Psychology

Loyola University of Chicago

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Therese Gedwill