Therese Harris

Conducted in-depth data analysis for administration, creating comprehensive statistical reports that focused on performance metrics.

Enhanced the effectiveness and efficiency of common intergovernmental processes through the implementation of standardized operating procedures.

Compiled mandated performance review reports for submission to State and Federal Child Support agencies.

Spearheaded continuous training programs to enhance team members' proficiency in departmental policies and procedures.

Analyzed program-related problems and determined effective solutions.

Utilized flow charts and reports to optimize departmental workflow according to established policies, procedures, and guidelines.

Provided valuable suggestions for enhancing policies and business practices to management and supervisory.

Generated forecasts through analysis of historical data and identified trends.

Managed ongoing collaborations with relevant agencies, offices, individuals, and enterprises to seek assistance for specialized challenges.

Investigated complaints and resolved them promptly within specified time frames.

Engaged in consultations with lawyers, caseworkers, and law enforcement officers to obtain insights on legal or procedural concerns.

Planned, organized, and supervised special projects as team leader.

Imparted guidance and direction to lower-level employees under supervision.