Pamela Adkins
Medical Practice Administrator
Indianapolis,IN
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional medical services. Highly organized and hardworking with excellent planning and program management skills. Successful at handling payroll administration, with strong organizational skills, superb understanding of data collection and performance metrics.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Clinic Manager
The Guyer Institute
Indianapolis , Indiana
09.2022 - Current
- Demonstrates leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Pays attention to detail while completing assignments.
- Develops and maintains courteous and effective working relationships.
- Cultivates interpersonal skills by building positive relationships with others.
- Completes paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrates a high level of initiative and creativity while tackling difficult tasks.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Manages time efficiently in order to complete all tasks within deadlines.
- Completes end of day reports efficiently and in a timely manner.
- Conducts staff meetings with productive outcomes.
- Able to recognize internal issues and find resolutions.
Owner/Entrepreneur
Complimentary Medical Management Solutions
Indianapolis , IniN
2013.07 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Work with practice owners on improving their businesses.
- Work with practice owners on identifying issues in their practice.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
Practice Administrator
Adkins Medical Group
Indianapolis , Indiana
2020.09 - 2022.07
- Developed policies and procedures for effective practice management.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Communicated with patients, ensuring that medical information was kept private.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
Practice Administrator
Health & Wellness of Carmel
Carmel , Indiana
2019.02 - 2020.02
- 2 Physicians, 2 Nurse Practitioners, 1 Naturopath, 27 direct reports
- A/P was in a mess. Went from $143k in the negative revenue for 2018 to $76k positive in 2019.
- Developed a policy and procedure handbook for the IV department and nursing department.
- $6 million-dollar practice
- Supplement store.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with store manager to maintain daily operations.
- Oversaw accounting, budgeting, and financial reporting.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Practice Administrator
Midwest Eye Institute
Indianapolis , Indiana
2017.05 - 2019.01
- 5 surgeons, 28 direct reports, 12 offices all over Indiana
- Coordinated two different payroll companies with different systems
- Developed policy and procedure
- Review A/P and making changes in contracts to better align the needs of the practice
- Oversee the supervisor for the med spa and the supervisor for the billing department
- Acquired MIPS both years while with company
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- Risk Management
- Retail Inventory Management
- Payroll Management
- Supply Ordering
- Operations Management
- Shift Scheduling
- Talent Recruitment
- Partnership Building
- Employee Training
- POS Systems
- Project Management
- Store Merchandising
- Loss Prevention
- Customer Service Management
- Promotional Planning
- Revenue Generation
- Team Development
- Hourly Shift Management
- Personnel Development
- Employee Terminations
- Work Planning and Prioritization
- Operations
- Problem-Solving
- Documentation and Reporting
- Training and Mentoring
- Business Planning
- Accounting Techniques
- Team Bonding
- Inventory Control Processes
- Control of Expenses
- Vendor Selection
- Client Meetings
- Workflow Schedules
- Accounting Records
- Personnel Scheduling
- Hiring and Onboarding
- Budget Controls
Primary Home Address
5963 Woodcote Drive, Indianapolis, IN 46221
References
- Roger Tomey -Aeronautical Center of Technology, 317-442-6406
- Barbara Davis, MD- Dr. Aziz Pharmacy,317-695-6878
- Joni Herring- The Guyer Institute, 317-574-9394
Timeline
Clinic Manager
The Guyer Institute
09.2022 - Current
Practice Administrator
Adkins Medical Group
2020.09 - 2022.07
Practice Administrator
Health & Wellness of Carmel
2019.02 - 2020.02
Practice Administrator
Midwest Eye Institute
2017.05 - 2019.01
Owner/Entrepreneur
Complimentary Medical Management Solutions
2013.07 - Current
Master of Science - Healthcare Administration
Indiana Wesleyan University
2013.02 - 2015.04
Bachelor of Science - Organizational Leadership
University of Indianapolis
2007.08 - 2010.12
Serve Safe- GPM Investments - 2/2023
Education
Bachelor of Science - Organizational Leadership
University of Indianapolis
Indianapolis, IN 2007.08 - 2010.12
Master of Science - Healthcare Administration
Indiana Wesleyan University
Marion, IN 2013.02 - 2015.04
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