- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Volunteer Work
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
Therese Henderson
Lexington,NC
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
Work History
General Manager
Courtyard by Marriott, BPR Properties / LBA Hospitality
04.2019 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Residence Inn Hanes Mall, BPR Properties
04.2018 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
General Manager
Pullman Plaza, Regal Hospitality
05.2016 - 04.2018
- Responsible for improving efficiency and increasing departmental profits while managing the company's overall operations.
- Oversee all elements of the business, including hiring staff, operating budgets, resolving guest complaints and ensuring brand and safety standards are met.
- Worked with Hilton during the renovation of the property, to become the 1st Doubletree hotel min the state of WV
General Manager / Task Force Manager
Strand Development
04.2008 - 05.2016
- Multiple Properties / Multiple states
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Education
Bachelor's - Hospitality & Tourism Management
Dorset Institute of Higher Education
Bournemouth England07.1990
Associate - Hospitality and Tourism Operations
Walsall College of Technology
Walsall England07.1988
Skills
- Excellent Communication
- Interpersonal Skills
- Oriented to Detail
- Operational Knowledge
- Leadership
- Team Building
- Financial Skills & Flexibility
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Affiliations
Board Member - Visit Rowan Tourism Development Board
Leadership Rowan - Class # 30 (2022-2023)
Active member of Rowan County Chamber of Commerce
Rising GM award - LBA Hospitality (2024)
Interests
Timeline
General Manager
Courtyard by Marriott, BPR Properties / LBA Hospitality
04.2019 - Current
General Manager
Residence Inn Hanes Mall, BPR Properties
04.2018 - 04.2019
General Manager
Pullman Plaza, Regal Hospitality
05.2016 - 04.2018
General Manager / Task Force Manager
Strand Development
04.2008 - 05.2016
Bachelor's - Hospitality & Tourism Management
Dorset Institute of Higher Education
Associate - Hospitality and Tourism Operations
Walsall College of Technology
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