THERESE HUDSON-JINKS, DNP, RN, NEA-BC
Boston,USA
Summary
Strategic-thinking professional with expertise in leading significant change through excellent teamwork, achieving quality, engagement, and financial goals advancing the health of the communities served.
Overview
40
40
years of professional experience
Work History
SVP Patient Care Services, Chief Nursing Officer & Chief Experience Officer
TUFTS MEDICAL CENTER
2013.10 - Current
- Company Overview: Tufts Medical Center is a 415-bed acute care academic medical center located in Boston MA, within the Tufts Medicine Health System
- It is also the principal teaching hospital of Tufts University School of Medicine
- Increasing expansion of assigned responsibilities with a consistent track record of enhancing the organizational performance in Staff Engagement, Patient Experience, Quality, Financial Performance, and Growth
- Led inpatient capacity/access turnaround plan, leveraging the talents of crucial Administrative, Nursing, and MD leadership team members, leading to a 14% improvement in discharge through a 0.45-day LOS improvement and Improved % discharge by 2 pm FY 2023 – FY 2024
- Developed and enhanced the Center for Patient Placement, optimizing clear and concise interprofessional communication, prioritization, and minute-to-minute decision-making supporting patient access
- Implemented systems leading to fiscal accountability throughout the Patient Care Services division with 15% favorable S&W variance, including contract labor utilization FY 2024
- Through an innovative approach to the workforce challenges, a model of care redesign was created, introducing three new non–RN roles that support patient care progression while enabling RN top-of-licensure
- This was in part responsible for eliminating contract labor and enhancing RN retention, with RN turnover from 12 – 7.7% over 18 months
- Enhanced the engagement of RN staff within the union environment as measured through NDNQI, Culture of Safety, and Staff Engagement Surveys, improving scores year over year with an RN engagement improvement of 0.35 in 2022 – 2023
- Executive sponsor on the workplace safety initiative focusing on reducing injury and workplace violence; instituted measuring days without an employee injury
- Decreased workplace assaults on staff by 50% in year one
- Sustained the gain for four consecutive years- to date
- Launched Magnet Journey with universal acceptance two years following RN work stoppage with designation September 2022
- As Chief Experience Officer, maintained 4 Stars HCHAPS and Net Promoter Score > 80%
- Led Patient Experience—Mytuftsmed build and several clinical work groups during the EPIC build 2023, resulting in a system-wide approach to reducing friction and enhancing safety throughout the system
- Together with CMO, led inpatient capacity and revised care models during the 2019 – 2021 COVID–19 epidemic, increasing ICU capacity by 85%
- Tufts Medical Center is a 415-bed acute care academic medical center located in Boston MA, within the Tufts Medicine Health System
- It is also the principal teaching hospital of Tufts University School of Medicine
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Interim Co-CEO
TUFTS MEDICAL CENTER
2018.05 - 2018.10
- As an accomplished and respected senior leader, was selected to step into the Co-CEO role to ensure quality, safety, operational and financial goals achieved for FY 2018
- All goals set by the Board of Trustees were achieved, most notably Vizient's 5-Star achievement and exceeding financial targets, resulting in an operation with a 1.82% margin
- Successfully led the organizational and statewide team to defeat 2018 Ballot Question One- Nurse Staffing Ratios in Massachusetts
Interim CNO/Vice President Patient Care Services
TUFTS MEDICAL CENTER
2013.05 - 2014.10
- Selected by CEO to lead Patient Care Services during a pivotal time for the enterprise
- Executive member of enterprise-wide performance improvement initiative
Vice President, Patient Care Services
TUFTS MEDICAL CENTER
2009.01 - 2013.04
- Leading and accountable or practice standards, quality patient care, financial outcomes, and professional integrity of the department of patient care services
- Administrative responsibility for Adult Critical Care Cardiovascular Patient Care Units and Clinics and Laboratories, Respiratory Therapy, Clinic Informatics, Pastoral Care and the Department of Hospitality
- FTE’s approximately 550 and operating budget $70 million
- A leader fully embracing a complex matrix leadership framework, in consistent collaboration with administrative leadership
Interim Vice President/CNO
TUFTS MEDICAL CENTER
2008.01 - 2009.01
- Administrative responsibility for all departments within Nursing and Patient Care Services: Emergency, Surgical Services, Pediatric, Perinatal, Psychiatry, Critical Care, Medical Surgical, Medical Engineering, Pastoral Care, Nutrition Support, ADT Center, Professional Development and Quality and Clinical Informatics
Clinical Director, Nursing
TUFTS MEDICAL CENTER
2007.01 - 2008.01
- Administrative responsibility for all Adult ICU and Med Surg, LDR and Prenatal Nursing Departments
Nurse Manager
TUFTS MEDICAL CENTER
1996.01 - 2007.01
- Continued growing levels of responsibility throughout time frame within role
- Responsible for the nursing practice of in-patient areas: SICU, CTU, Critical Care Float Pool, Clinical Resource Nurse divisions
- Viewed as lead manager for the organization
- FTEs: 175-direct report
- Instituted staff-driven collaborative practice model
- Spearheaded 10-13 unit based collaborative, quality improvement initiatives annually
- Monitored appropriate, effective utilization of critical care resources with admissions officer, attending physicians, OR, ED, and inpatient care areas
- Lead Preceptor for New Nurse Managers
Staff Nurse, Surgical ICU
TUFTS MEDICAL CENTER
1991.01 - 1996.01
- Responsible for the management of acutely ill surgical patients in the role of associate primary nurse
- Complete the SICU RN monthly schedule
Assistant Nurse Manager, Surgical ICU
TUFTS MEDICAL CENTER
1998.01 - 1991.01
- Worked closely with Nurse Manager in a decentralized patient care setting to ensure quality patient outcome
- Managed the SICU independently in the absence of the Nurse Manager
- Complete the SICU RN monthly schedule
- Lead quality initiatives and protocol integration
Staff Nurse, Surgical ICU
TUFTS MEDICAL CENTER
1987.01 - 1988.01
Staff Nurse, Farnsworth Four
TUFTS MEDICAL CENTER
1985.01 - 1987.01
Education
Doctor of Nursing Practice -
Duke University
01.2023
MASTER OF SCIENCE IN NURSING -
Salem State University
Salem, MA01.1996
BACHELOR OF SCIENCE IN NURSING -
Simmons College
Boston, MA01.1985
BACHELOR OF SCIENCE IN BIOLOGY -
Simmons College
Boston, MA01.1985
Skills
- Strategic leadership
- Policies and Procedures
- Operational Excellence
- KPI Tracking
- Strategic plans
- Financial Management
- Operations Management
- Relationship and Team Building
Affiliations
- American Organization of Nurse Executives
- Organization of Nurse Leaders of Massachusetts, Rhode Island, New Hampshire, Vermont and Connecticut
- American Nurses Association
- Sigma Theta Tau
Presentationsandpublications
- AACN, NTI 2023 Road to Enhanced RN Retention
- AONE, Journey to defeat Nursing Ratios 2018, April 2019
- Work Place Violence Prevention, Massachusetts Coalition Patient Safety Forum, April 2016
- Stop Central Line Infections. Center for Medicare and Medicaid, Boston, MA, August 2012
- Eliminating Barriers to Patient Flow. National Patient Safety Congress Orlando, FL, June 2012
- Leveraging enterprise visibility to maximize reimbursement while improving quality. Clinical Leadership Educational Series, June 2012.
- Strategies to Support Improvements. Massachusetts Coalition of Medical Errors, November 2011.
- Optimizing Patient Flow for Hospitals and Health Systems. World Research Group, June 2010.
- The Dual Epidemics of 2020. Nursing Administration Quarterly, 45, 243 - 252.
- Multidisciplinary care of the obese patient with chronic critical illness after surgery. Critical care clinics, 18 3, 643-57.
- Survivors of catastrophic illness: Outcome after direct transfer from intensive care to extended care facilities. Critical Care Medicine, 28, 19–25.
Boardservice
- 2023 - Current, Chair, Great Boston Nursing Collective
- 2014-2017, Secretary and By-laws Chair, Organization of Nurse Leaders, MA, RI, NH, VT, CT
- 2017, President-Elect, Organization of Nurse Leaders, MA, RI, NH, VT, CT
- 2018, President, Organization of Nurse Leaders, MA, RI, NH, VT, CT
- 2019, Immediate Past President, ONL MA, RI, NH, VT, CT
- 2015-Current, Massachusetts Coalition Prevention of Medical Errors
- 2015-Current, Medtronix CNO Strategy Advisory Board
- 2019-2020, Massachusetts Health and Hospital Association
Licensure & Certifications
RN 173310, MA, 1985-present,
Advanced Nurse Executive (NEA-BC), 2021, present
Awards
- Elaine K. Sherwood Service Award, 2016, Organization of Nurse Leaders
- Mary B Conceison Award – Excellence in Leadership, 2020, Organization of Nurse Leaders
- Boston Magazine, Faces of Women in Healthcare, 2021
Timeline
Interim Co-CEO
TUFTS MEDICAL CENTER
2018.05 - 2018.10
SVP Patient Care Services, Chief Nursing Officer & Chief Experience Officer
TUFTS MEDICAL CENTER
2013.10 - Current
Interim CNO/Vice President Patient Care Services
TUFTS MEDICAL CENTER
2013.05 - 2014.10
Vice President, Patient Care Services
TUFTS MEDICAL CENTER
2009.01 - 2013.04
Interim Vice President/CNO
TUFTS MEDICAL CENTER
2008.01 - 2009.01
Clinical Director, Nursing
TUFTS MEDICAL CENTER
2007.01 - 2008.01
Assistant Nurse Manager, Surgical ICU
TUFTS MEDICAL CENTER
1998.01 - 1991.01
Nurse Manager
TUFTS MEDICAL CENTER
1996.01 - 2007.01
Staff Nurse, Surgical ICU
TUFTS MEDICAL CENTER
1991.01 - 1996.01
Staff Nurse, Surgical ICU
TUFTS MEDICAL CENTER
1987.01 - 1988.01
Staff Nurse, Farnsworth Four
TUFTS MEDICAL CENTER
1985.01 - 1987.01
Doctor of Nursing Practice -
Duke University
MASTER OF SCIENCE IN NURSING -
Salem State University
BACHELOR OF SCIENCE IN NURSING -
Simmons College
BACHELOR OF SCIENCE IN BIOLOGY -
Simmons College
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