Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Therese Ku-DiPietro

Oakton,VA

Summary

Dynamic Sales Associate with proven expertise in customer service and sales expertise, honed at American Eagle Outfitters, Inc. Excels in relationship building and upselling, significantly enhancing customer satisfaction and loyalty. Adept at teamwork and collaboration, consistently contributing to team goals and store performance. Demonstrates a strong ability to manage time effectively and resolve conflicts, ensuring a positive shopping experience.

Overview

1
1
year of professional experience

Work History

Sales Associate

American Eagle Outfitters, Inc
11.2024 - 02.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate

Club Pilates
02.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Fairfax Highschool
Fairfax, VA

Skills

  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Sales expertise
  • Store opening and closing
  • Product sales
  • Meeting deadlines
  • Retail store operations
  • Upselling

Languages

English
Native or Bilingual
German
Limited Working

Timeline

Sales Associate

American Eagle Outfitters, Inc
11.2024 - 02.2025

Sales Associate

Club Pilates
02.2024 - 06.2024

Fairfax Highschool

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Therese Ku-DiPietro