Chloe Scott

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Took initial drink orders and relayed information to wait or bar staff.

Coordinated and instructed groups of elementary age children with Hockey activities.

Operated an Ozone Machine for sanitizing hockey gear.

Helped clients properly utilize the equipment assigned for their therapy.

Sanitized entire area and each piece of equipment after use.