Therese Martinez
La Verne,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Director of Pastoral Services
St. Denis Catholic Church
03.2001 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Received incoming calls and handled data requests from customers
- Gathered data from multiple sources and programs.
Supervisor
United Parcel Service
03.1989 - 01.2004
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Provided supportive link between external customers and internal operations.
- Monitored workshop work flow for over 50 employees.
- Tracked and prepared quarterly reports of sales goals to management.
Education
High School Diploma -
Bishop Amat Memorial High School
La Puente, CABusiness
Citrus Community College
Glendora, CAHealth Sciences
Arizona State University
Tempe, AZ2024
Skills
- Data Entry
- Invoice Processing
- Sorting and Labeling
- Data Integrity
- Mail Handling
- Database Uploading
- Excellent Communication Skills
- Independent Worker
- Advanced Clerical Knowledge
- Client Information Databases
- Strong Problem Solver
Timeline
Director of Pastoral Services
St. Denis Catholic Church
03.2001 - Current
Supervisor
United Parcel Service
03.1989 - 01.2004
High School Diploma -
Bishop Amat Memorial High School
Business
Citrus Community College
Health Sciences
Arizona State University
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