Therese Martinez
La Verne,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Director of Pastoral Services
St. Denis Catholic Church
Diamond Bar, CA
03.2001 - Current
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Received incoming calls and handled data requests from customers
- Gathered data from multiple sources and programs.
Supervisor
United Parcel Service
Baldwin Park, CA
03.1989 - 01.2004
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Provided supportive link between external customers and internal operations.
- Monitored workshop work flow for over 50 employees.
- Tracked and prepared quarterly reports of sales goals to management.
Education
High School Diploma -
Bishop Amat Memorial High School
La Puente, CABusiness
Citrus Community College
Glendora, CAHealth Sciences
Arizona State University
Tempe, AZ2024
Skills
- Data Entry
- Invoice Processing
- Sorting and Labeling
- Data Integrity
- Mail Handling
- Database Uploading
- Excellent Communication Skills
- Independent Worker
- Advanced Clerical Knowledge
- Client Information Databases
- Strong Problem Solver
Timeline
Director of Pastoral Services
St. Denis Catholic Church
03.2001 - Current
Supervisor
United Parcel Service
03.1989 - 01.2004
High School Diploma -
Bishop Amat Memorial High School
Business
Citrus Community College
Health Sciences
Arizona State University