Summary
Overview
Work History
Education
Skills
I am outgoing, detailed oriented, follow thru, excellent under pressure, excellent on the phone,
Timeline
Generic

Therese Mazurowski

Harrisonburg,VA

Summary

Accomplished Front Lead Customer Service at Food Lion Grocery, adept in CRM Software and exceptional interpersonal communication, significantly reduced employee turnover and enhanced customer satisfaction. Expert in developing high-performing teams and streamlining operations, achieving higher client ratings and efficiency. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings [Number]-year background maintaining customer satisfaction and contributing to company success. Proficient in [Software] and [Software].

Overview

8
8
years of professional experience

Work History

Front Lead Customer Service

Food Lion Grocery
06.2023 - Current
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Cultivated strong relationships with key stakeholders internally as well as externally, facilitating smooth coordination of essential services.
  • Maintained a thorough understanding of product offerings to confidently address inquiries from both customers and staff members alike.
  • Developed high-performing teams through targeted training and regular performance evaluations.
  • Collaborated with cross-functional teams to resolve complex issues in a timely manner.
  • Implemented new customer service strategies, resulting in higher overall ratings from clients.
  • Streamlined call center operations for increased efficiency and improved response times.

Front Desk Manage

Quality Inn Hotel
06.2016 - 02.2021
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Associate of Arts - Communications

Mount Vernon College
Washington, DC
1984

Skills

  • Sales Support
  • CRM Software
  • Personnel training and development
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Customer Service
  • Call Monitoring
  • Problem-Solving
  • Time Management

I am outgoing, detailed oriented, follow thru, excellent under pressure, excellent on the phone,

I pride myself at being relied upon. I am a fast learner. I respect management. I am exceptional at customer service. I am professional, outgoing, and always supportive of co-workers. I am exceptional at sales. I am trustworthy. 

Timeline

Front Lead Customer Service

Food Lion Grocery
06.2023 - Current

Front Desk Manage

Quality Inn Hotel
06.2016 - 02.2021

Associate of Arts - Communications

Mount Vernon College
Therese Mazurowski