Therese Murray
Everett,WA
Summary
Dynamic Associate with a proven track record at Bath and Bodyworks, excelling in customer engagement and problem-solving. Skilled in POS system operation and renowned for exceptional relationship building. Elevated store experience by training new associates, boosting customer satisfaction. Demonstrates leadership qualities and a commitment to excellence, ensuring a seamless and positive shopping environment.
Overview
3
3
years of professional experience
Work History
Assoiate
Bath and Bodyworks
Everestt, WA
06.2022 - 01.2025
- Organized backroom areas to maintain a clean and organized work environment.
- Helped customers locate items within the store using the inventory system.
- Performed cash register functions accurately and efficiently.
- Bagged or packaged purchases and wrapped gifts.
- Operated equipment such as scanners and scales correctly during checkout process.
- Cleaned shelves, counters and tables to maintain organized store.
- Prepared merchandise for purchase or rental.
- Processed payments using point-of-sale systems.
- Handled incoming calls from customers regarding orders or other inquiries.
- Developed and maintained relationships with clients and vendors.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Trained new associates on store operations, policies, and procedures.
- Provided customer service support for inquiries, complaints, and returns.
Education
Associate of Applied Science -
Anthem College
Sacramento, CA08-2012
Skills
- Verbal and written communication
- Relationship building
- Store recovery
- Collaborative teamwork
- Public relations
- Order fulfillment
- Attention to detail
- Flexible schedule
- Task prioritization
- Work Planning and Prioritization
- Workflow management
- Customer service
- Time management
- Customer engagement
- Customer service orientation
- Transaction processing
- Project coordination
- Product merchandising
- Problem-solving abilities
- Creative problem solving
- Complex Problem-solving
- Supporting sales staff
- Product knowledge
- Problem-solving
- Workplace safety
- Issue troubleshooting
- Sales expertise
- Sales techniques
- Point of sale operation
- Shipment processing
- Computer skills
- Oral communication
- Client engagement
- Courteous and professional
- Decision-making
- POS system operation
- Reliable and punctual
- Loyalty program promotion
- Cash handling
- Customer interaction
- Multitasking and organization
- Cross-functional teamwork
- Leadership qualities
Timeline
Assoiate
Bath and Bodyworks
06.2022 - 01.2025
Associate of Applied Science -
Anthem College
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