Therese Sorum
Lytle Creek,CA
Summary
Personable Senior Associate with four years of background in retail and related positions. Proficient in use and troubleshooting of POS systems. Reliable associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Senior Associate
Aerie/Offline
12.2021 - Current
- Responsible for fulfilling online orders shipped out from in-store, and implemented process improvements that led to significant time savings and increased accuracy in deliverables. Maintaining a spot in the top sales percentile in the company for our store.
- Trained and supported new team members, maintaining culture of collaboration.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues while maintaining a professional standpoint with all types of customers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Warehouse Worker
Amazon Warehouse
08.2021 - 12.2021
- Proficiently managed order picking, fulfillment, inventory, and asset tracking processes.
- Operated material handling equipment to transport inventory efficiently within warehouse.
- Implemented safety protocols, ensuring compliance with OSHA regulations and reducing workplace incidents.
- Coordinated shipping and receiving processes, maintaining accurate records of inventory levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sales Representative
Scorpion Enterprises Inc
03.2021 - 07.2021
- Conducted door-to-door sales, building a trusting and genuine relationship with each individual.
- Developed and implemented effective sales strategies to exceed quarterly targets.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Courtesy Clerk
Stater Bros Markets Inc.
08.2019 - 03.2020
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming environment for shoppers.
- Restocked shelves regularly, ensuring product availability and visibility for customers.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
High School -
Wilmer Amina Carter High School
Rialto, CA06.2018
Skills
- Team leadership
- Training and mentoring
- Customer service
- Time management
- Decision-making
- Task delegation
- Sales techniques
- Marketing
- Inventory management
- Attention to detail
- Multitasking
Timeline
Senior Associate
Aerie/Offline
12.2021 - Current
Warehouse Worker
Amazon Warehouse
08.2021 - 12.2021
Sales Representative
Scorpion Enterprises Inc
03.2021 - 07.2021
Courtesy Clerk
Stater Bros Markets Inc.
08.2019 - 03.2020
High School -
Wilmer Amina Carter High School