Therese Stockdale
Denver,CO
Summary
Driven professional boasting background in representing individuals and families for obtaining support for improved development. Organized and self-driven while consistently manages heavy caseloads. Astute individual known for having exemplary communication skills. Ready for a new position focused on assisting families and with needed support and services.
Overview
10
10
years of professional experience
Work History
Housing Case Manager
Mile High Behavioral Healthcare
Denver, Colorado
01.2023 - Current
- Monitored client progress towards established goals and objectives outlined in service plans.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Compiled monthly reports detailing program outcomes and successes achieved through case management efforts.
- Developed crisis intervention plans with families during times of stress or conflict.
- Researched local community resources available for use by clients in need of additional supports.
- Collaborated with other social service agencies to ensure that families received appropriate services while working toward reunification goals.
- Conducted initial intake assessments of individuals and families to determine the level of services needed.
Family Support Coach
Mile High United Way
Denver, Colorado
07.2022 - 06.2023
- Actively participated in trainings related to trauma informed care principles.
- Provided comprehensive case management services to at-risk youth and families in a residential setting.
- Educated families on available community resources that may assist them in obtaining housing, employment opportunities, healthcare coverage.
- Maintained accurate records of client progress in accordance with agency standards.
- Maintained accurate documentation of all client contacts and progress towards meeting established goals.
- Developed individualized service plans for each client, including goals and objectives, crisis intervention strategies, and referrals to community resources.
Front Office Coordinator
DSST Public Schools
Denver, Colorado
03.2018 - 08.2022
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided administrative support to multiple departments as needed.
- Offered referrals for mental health services or other specialized assistance.
- Coordinated events such as parent-teacher conferences and open house nights.
- Actively listened to parents' concerns regarding their children's learning environment.
- Facilitated communication between school personnel and families.
- Partnered with organizations to provide additional resources for at-risk students.
Staffing Manager
RemX Specialty Staffing
Denver, CO
08.2017 - 01.2018
- Recruiting, interviewing, and screening responsibilities of human resources
- Partnering with hiring managers to determine staffing needs
- Helped to enhance team efficiency by working directly with superiors and meeting and surpassing weekly goals
- Performing in-person and phone interviews with candidates to assist with finding candidates that meet the requirements of employers
- Resolved any issues Ambassadors experience with external clients, successful implementation of 100% direct pay, providing information about health benefits, holiday pay, PTO, etc.
- Develop and implement strategies and initiatives to generate new client and expand current clients
Customer Care Representative
Comcast Business
Denver, CO
11.2016 - 10.2017
- Interacts with small and medium business customers via telephone or email to assist with billing issues
- Navigates through a variety of software applications to manage customer account information and resolve billing issues
- Identify opportunities for process improvements & provide feedback and possible solutions to leadership
- Communicates effectively with customers in a professional manner while setting accurate expectations for issue resolution
- Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statement
US Airforce Reserve First Airman
US Air Force Base
Colorado Springs, Colorado
07.2016 - 08.2017
- Actively participated in monthly military training activities, including marching drills, open ranks formations, and briefings, demonstrating commitment to professional development and readiness.
- Developed strong leadership skills through hands-on experience and training, effectively supervising and mentoring airmen of lesser ranks to ensure mission success and team cohesion.
- Upheld Air Force core values of integrity, service, and excellence in all tasks and interactions, embodying the principles of the Airman's Creed and the Air Force Reserve mission.
Sleep Center Support Representative
National Jewish Health
Denver, CO
06.2016 - 11.2016
- Coordinates the administrative aspects of patient clinic visits including scheduling, insurance verification, third-party authorization
- Accurate data entry of patient information including insurance information to facilitate accurate billing for the patient clinic visit
- Educates potential patients about sleep disorders and acquires enough patient information to triage them to the most appropriate doctor
- Coordinates communication between clinical, administrative team members, and patients
- Serves as patient advocate during internal and external administrative process
Personal Care Associate
Christian Living Communities
Centennial, CO
02.2014 - 07.2016
- Assist in physical therapy to stabilize mobility and assist with walking
- Provides medication reminders and appointment reminders
- Provides companionship and conversation
- Prepares meals, light housekeeping, errands, or transportation
- Assist bathing, grooming, and toileting
Education
Associate of Arts - General Studies
Community College of Aurora
Aurora, CO12-2016
Certificate in Administrative Support Specialist - Administrative
Pickens Technical College
Aurora, CO12-2011
High School Diploma -
George Washington High School
Denver, CO05-2007
Skills
- Policy Knowledge
- Client Advocacy
- Housing Assessment
- Community Resource Navigation
- Adaptability and Flexibility
- Time management abilities
- Teamwork and Collaboration
- Section 8 Program Knowledge
- Relationship Building
- Case Management
- Trauma Informed Care Framework
- Office Administration
- Database Management
Timeline
Housing Case Manager
Mile High Behavioral Healthcare
01.2023 - Current
Family Support Coach
Mile High United Way
07.2022 - 06.2023
Front Office Coordinator
DSST Public Schools
03.2018 - 08.2022
Staffing Manager
RemX Specialty Staffing
08.2017 - 01.2018
Customer Care Representative
Comcast Business
11.2016 - 10.2017
US Airforce Reserve First Airman
US Air Force Base
07.2016 - 08.2017
Sleep Center Support Representative
National Jewish Health
06.2016 - 11.2016
Personal Care Associate
Christian Living Communities
02.2014 - 07.2016
Associate of Arts - General Studies
Community College of Aurora
Certificate in Administrative Support Specialist - Administrative
Pickens Technical College
High School Diploma -
George Washington High School
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