Summary
Overview
Work History
Education
Skills
Timeline
Intern

Therese Thompson

Cleveland,TN

Summary

Reliable Facilities Manager with detail- and results-oriented nature. Possessing an exceptional commitment to quality and service. Hardworking Facilities Manager experienced in tenant relations, maintenance oversight and providing technical expertise to building owners and occupants. Motivated leader with excellent relationship-building and decision-making abilities. Desiring a permanent role with room for advancement. Goal-oriented facilities maintenance professional with excellent leadership, problem-solving and multitasking skills. Well-versed in HVAC, plumbing and electrical systems, as well as structural and codes requirements. Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering Number years of progressive experience. Hardworking Facilities Manager skilled at communicating staff and personnel at every level. Adept at providing guidance to new employees while managing outside technicians. Dedicated Facilities Operations Manager bringing Number years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change. Dedicated Maintenance Supervisor offering Number years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency. Accomplished in meeting budget requirements, minimizing downtime and leading successful maintenance teams. Knowledgeable about leading inspections, planning updates and directing projects. Highly organized and detail-oriented Facility Manager bringing Number years of experience in providing leadership to Type and Type teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel. Critical-thinking Facility Manager with Number years of proven successful cost-reduction techniques, efficient Type scheduling and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives. Qualified Job Title brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns. Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience

Work History

Facilities Manager

Check Into Cash
10.2002 - 10.2014
  • Supervised staff of Number in day-to-day activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Created management reports outlining important facility statistics.
  • Accounted for building usage and organizational needs when planning maintenance activities.
  • Drove continuous improvement of processes and systems operation.
  • Directed tenant improvements to meet contractual demands and update building areas.
  • Maintained HVAC, temperature control, electrical and building automation systems.
  • Interviewed, hired and trained qualified maintenance employees.
  • Analyzed building control and HVAC system performance and recommended improvements.
  • Created sustainable improvement initiatives for efficient use of energy.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Oversaw annual budget to handle supply, labor and maintenance needs.

Personal Banker

Bank Of America
04.1999 - 10.2002
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Branch Manager

Union Planters Bank
10.1996 - 04.1999
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Debt Collector

Citicorp Credit Services
01.1987 - 10.2000
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Senior Teller

CF &I Power Credit Union
09.1977 - 07.1985
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Politely assisted over Number customers per day in fast and high-pressure environment.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered phone and email inquiries on banking products.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Earned Number in sales referrals and participated in product sales campaigns.
  • Managed overdraft reports and performed audits.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Investigated and promptly resolved issues with patron accounts.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Maintained, organized and stocked teller window areas.
  • Performed general teller duties for drive-thru line.
  • Handled foreign currency and performed currency transaction reports.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Identified potential needs through observation, questioning, and listening.
  • Introduced customers to other bank team members to help meet financial needs.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Trained new hires on customer service policies and procedures.
  • Cross-sold credit cards, loans and other bank products.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Calculated fees due, interest and change for customer transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received loan and utility payments, sending funds to correct destinations.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.

Education

No - Accounting

Cleveland State Community College
Cleveland, TN

High School - General Studies

Centennial High School
Pueblo, CO
1977

Skills

  • Schedule Coordination
  • Schedule Management
  • Team Direction
  • Leadership and Supervision
  • Performance Evaluation
  • Presentation
  • Employee Hiring
  • Building Maintenance

Timeline

Facilities Manager

Check Into Cash
10.2002 - 10.2014

Personal Banker

Bank Of America
04.1999 - 10.2002

Branch Manager

Union Planters Bank
10.1996 - 04.1999

Debt Collector

Citicorp Credit Services
01.1987 - 10.2000

Senior Teller

CF &I Power Credit Union
09.1977 - 07.1985

No - Accounting

Cleveland State Community College

High School - General Studies

Centennial High School
Therese Thompson