Summary
Overview
Work History
Education
Skills
References
Timeline
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Therese Wilson

Quincy,MA

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

30
30
years of professional experience

Work History

Supervisor

Office of Transcription Services Massachusetts Tri
Boston, MA
01.1993 - 05.2023
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Responded to customer questions regarding products, prices and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

Associate of Arts - Business Machine Repair

Eastern Nazarene College
Quincy, MA
05-2008

Skills

  • Process Improvement
  • Schedule development
  • Operations Management
  • Training and mentoring
  • Policy and Procedure Development
  • Processes and procedures
  • Process Monitoring and Improvement
  • Staff Management

References

References available upon request.

Timeline

Supervisor

Office of Transcription Services Massachusetts Tri
01.1993 - 05.2023

Associate of Arts - Business Machine Repair

Eastern Nazarene College
Therese Wilson