Therese Wilson
Quincy,MA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
30
30
years of professional experience
Work History
Supervisor
Office of Transcription Services Massachusetts Tri
Boston, MA
01.1993 - 05.2023
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to customer questions regarding products, prices and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Associate of Arts - Business Machine Repair
Eastern Nazarene College
Quincy, MA05-2008
Skills
- Process Improvement
- Schedule development
- Operations Management
- Training and mentoring
- Policy and Procedure Development
- Processes and procedures
- Process Monitoring and Improvement
- Staff Management
References
References available upon request.
Timeline
Supervisor
Office of Transcription Services Massachusetts Tri
01.1993 - 05.2023
Associate of Arts - Business Machine Repair
Eastern Nazarene College
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