Therese Elisabeth Meristil
Coral Springs
Summary
Dynamic and detail-oriented professional with a proven track record at Walmart in asset protection and loss prevention strategies. Skilled in surveillance techniques and team training, I effectively minimized inventory losses while enhancing safety protocols. Recognized for integrity and reliability, I excel in high-pressure environments, ensuring optimal security and customer satisfaction.
Experienced with surveillance techniques to monitor and prevent theft. Utilizes investigative skills to identify and resolve security breaches efficiently. Strong understanding of risk management and compliance, ensuring safe and secure environment for staff and customers.
Overview
10
10
years of professional experience
Work History
Asset Protection Associate
Walmart
09.2018 - Current
- Conducted thorough surveillance to prevent theft and ensure safety protocols compliance.
- Collaborated with team members to execute loss prevention strategies effectively.
- Analyzed inventory discrepancies and initiated corrective actions to minimize losses.
- Mentored new associates on asset protection procedures and best practices.
- Developed and implemented training programs for staff on security awareness.
- Coordinated with law enforcement during investigations of criminal activities within the store.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Customer Service Representative
VXI Global Services
02.2016 - 09.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer accounts, ensuring timely updates and accurate information delivery.
- Collaborated with team members to streamline processes, enhancing service efficiency and quality.
- Trained new employees on best practices in customer support and system usage.
- Implemented feedback mechanisms to improve customer satisfaction and service delivery standards.
- Analyzed call data to identify trends, recommending adjustments for improved performance outcomes.
Education
Associate of Applied Science - Accounting And Finance
College De Comptabilite De Gestion & Informatique
Haiti06-1993
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Loss prevention
- Customer support
- Emergency response planning
- Policy enforcement
- Loss prevention strategies
- Surveillance techniques
- Physical security measures
- Risk management
- Access control management
- CCTV monitoring
- Department patrols
- Report writing
- Physical detention of suspects
- Front-end monitoring
- Teamwork
- Multitasking
- Reliability
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Asset Protection Associate
Walmart
09.2018 - Current
Customer Service Representative
VXI Global Services
02.2016 - 09.2019
Associate of Applied Science - Accounting And Finance
College De Comptabilite De Gestion & Informatique