Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Theresia Dickie

Virginia Beach,VA

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Service Representative

GEICO
Virginia Beach, VA
03.2018 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained productivity and quality standards at all times.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Administrative Assistant

Gold Key PHR
Virginia Beach, VA
03.2015 - 03.2018
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Maintained staff directory and company policy handbook for human resources department.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assistant Store Manager

Body Central
Chesapeake, VA, VA
11.2011 - 03.2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH
08.2025

Skills

  • Customer Retention Strategies
  • Customer Account Management
  • Strong Organizational Skills
  • Meticulous Attention to Detail
  • Microsoft Office Suite
  • Resource Coordination and Allocation
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Staff Orientation and Training
  • Social Media Updating
  • Invoice Processing
  • Highly Efficient and Productive

Timeline

Service Representative

GEICO
03.2018 - Current

Administrative Assistant

Gold Key PHR
03.2015 - 03.2018

Assistant Store Manager

Body Central
11.2011 - 03.2015

Bachelor of Science - Health Information Management

Southern New Hampshire University

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Theresia Dickie